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Customer Services Officer

3 months ago

Buckley, Flintshire, United Kingdom PERFECT MOSSION LIMITED Full time

About the job


The Highways Customer Service Hub are the team that bring the customer to the heart of the Highways Service and provide an efficient customer journey by handling all first-level escalations in the Highway and Transport Service, keeping customers informed and ensuring all issues are resolved within agreed timescales.


Specifically, this role will:
Proactively engage with the community and Councillors, keeping them up to date with planned activity across Highways.


Reduce the customer journey, ensuring there is ownership for the customer enquiry and that the customer is updated at all times.


Be proactive in providing key information to the wider service so action can be taken to proactively inform the customer and Customer Service Centre to reduce the volume of inbound calls.


Work collaboratively with the Customer Service Centre, Highways Officers and contractors, ensuring reports and required works are efficiently coordinated and communicated.

Provide customer service through social media, bringing a personal service to the customer.


Support the Highways service by taking ownership and coordinating Freedom of Information responses, ensuring responses are of the highest quality and provided within the stated timescale.


Work to customer focused processes and policy that supports the Highway Customer Service Team and delivers the Highway Service business plan.

5 years customer service experience

Job Types:
Full-time, Temp to perm

Contract length: 8 months

Salary:
From £13.00 per hour

Benefits:

  • Company events
  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday

Experience:

- customer service: 5 years (required)

  • Administrative: 5 years (required)

Work Location:
In person

Reference ID:
perfect - RQ928189