Operations Manager

2 weeks ago

London, Greater London, United Kingdom Quintius Staffing Group | Your Finance & IT Professionals Partner Full time

Operation Manager, Insurance

London

£60-70,000

We are looking for an experienced and dynamic Insurance Operations Manager to lead and optimise the operations department for a London based technology financial services group.

The group a technology-based financial services company launched in 2018 in response to the need within financial services for partners who could provide deep market understanding, technology, data and capacity to deliver innovation at speed. This firm offer bespoke solutions, expert knowledge, cutting-edge technology, across multiple financial services markets here in the UK and abroad.

To help this firm operate effectively they are looking for a candidate with a deep understanding of insurance processes, regulatory requirements, and industry best practices. This role requires a strategic thinker who can manage day-to-day operations while also identifying opportunities for process improvements and cost savings.

The Insurance Operations Manager will be responsible for overseeing a team of professionals, ensuring compliance with all relevant regulations, and maintaining high levels of customer satisfaction.

Key responsibilities include managing claims processing, underwriting, policy administration, and customer service functions.

The successful candidate will have excellent leadership skills, a strong analytical mindset, and the ability to communicate effectively with both internal and external stakeholders. This is a critical role that will contribute to the overall success and growth of our insurance business.

Responsibilities

  • Oversee daily operations of the insurance department.
  • Ensure compliance with all relevant regulations and industry standards.
  • Manage and mentor a team of insurance professionals.
  • Develop and implement operational policies and procedures.
  • Monitor and analyse key performance indicators to identify areas for improvement.
  • Coordinate with other departments to ensure seamless operations.
  • Handle escalated customer issues and complaints.
  • Manage relationships with external partners and vendors.
  • Prepare and present operational reports to senior management.
  • Implement process improvements to enhance efficiency and reduce costs.
  • Ensure accurate and timely processing of claims and underwriting.
  • Maintain up-to-date knowledge of industry trends and regulatory changes.
  • Develop training programs for staff development.
  • Oversee policy administration and customer service functions.
  • Ensure high levels of customer satisfaction.
  • Manage budget and resource allocation for the department.
  • Conduct regular audits to ensure compliance and operational efficiency.
  • Collaborate with IT to implement and maintain insurance software systems.
  • Develop and manage risk management strategies.
  • Lead initiatives to improve data accuracy and integrity.

Requirements

  • Bachelor's degree in business, Finance, or related field.
  • Minimum of 5 years of experience in insurance operations.
  • Strong understanding of insurance processes and regulations.
  • Proven leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Proficiency in insurance software, bordereaux and Microsoft Office Suite.
  • Experience with process improvement methodologies.
  • Strong organizational and multitasking skills.
  • Attention to detail and high level of accuracy.
  • Ability to handle confidential information with integrity.
  • Customer-focused mindset.
  • Experience in budget management and resource allocation.
  • Knowledge of risk management principles.
  • Ability to develop and implement training programs.
  • Experience in managing vendor relationships.
  • Strong project management skills.
  • Ability to adapt to changing industry trends.
  • Commitment to continuous learning and professional development.

Please apply online

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