Senior Visitor Experience Officer

2 weeks ago


Altrincham, Trafford, United Kingdom National Trust Full time

INTERNAL APPLICANTS ONLY PLEASE

  • Internal Applicants only


Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings.

Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.

This is a fixed-term role until March 2025


Working within a bustling atmosphere as part of a passionate team, you'll be leading the development of the core visitor offer at Dunham Massey, to deepen supporter engagement with this special place.

You'll also be part of a duty team managing day-to-day operations at a busy property.

Interview date:
Thursday 9th March


What it's like to work here:Dunham Massey is a 3,000-acre estate with a deer park, house and garden at its centre.

It was given to the National Trust in 1976 by Roger Grey, 10th Earl of Stamford. Roger's father was friends with Octavia Hill - one of the founders of the National Trust.

Dunham Massey is situated on the border of Greater Manchester and Cheshire and is one of the most visited places in the National Trust with over 800,000 visitors a year.

Dunham Massey is a Treasure House and Children and Young Person Hub.

It is a busy and ambitious property with project plans being built over the next 30 years to make it a place for the future, for people and nature.

Click here for more information about this location

What you'll be doing:

You'll join the Engagement team that sits within the Visitor Experience team and report to the Experiences & Visitor Programming Manager.

You'll line manage an enthusiastic team of staff and volunteers to ensure the smooth delivery of the visitor offer.


You'll work to understand our audience needs and develop a varied and exciting offer to deepen supporter engagement with this special place - from high standards of presentation, orientation and service, to bringing stories to life through our core interpretation.

You'll be responsible for delivering access improvements as part of a wider project team.

You'll collaborate with colleagues across the property as well as external partners to ensure a high-quality and consistent offer.

You'll also be part of a duty management team, ensuring that day-to-day operations run smoothly and ensuring a fantastic day out for our visitors.


Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Experience of developing innovative interpretation or engagement opportunities in a visitor setting
  • An understanding of the role of the National Trust as a conservation charity and how our visitor offer supports visits and grows audiences
  • Strong people skills, with an ability to build working relationships with a range of internal and external stakeholders
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Experience supervising or managing a team of staff or volunteers
  • A strong understanding of compliance and health and safety practices.
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw for 24 mo)

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