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Financial Education Specialist

3 months ago

London, Greater London, United Kingdom London Governance and Compliance Academy Full time

The London Governance & Compliance Academy (LGCA) is seeking an experienced Business Development Manager to be based in its London, UK offices.

LGCA is a learning provider specialising in the areas of governance, risk and compliance and a member of The European Institute of Management and Finance Group, one of Europe's leading providers for certified and executive education, eLearning and bespoke learning solutions in the financial sector.

The student support coach will be part of a team who build and maintain strong relationships with clients, offering support and guidance throughout their students' journeys.

Working as part of a dedicated team, you will support, nurture and develop our students via a range of contact methods in order to develop the knowledge, skills and behaviours required for them to enhance their professional development and employability.

Manage all inbound queries from existing and prospective students via telephone, live chat, email and social media, maintaining and improving student satisfaction.

Assist students with any online portal (LGCA LMS system), mobile app and client reporting queries and escalating to 2nd line where necessary
Management of LGCA's FAQ's on the website, update accordingly and reacting to students feedback
Manage student complaints accordingly and in a timely manner, escalating where needed and following LGCA complaint procedure

Complete administrative duties:
processing payment plans, support with outbound calls where required
Identify prospective students and log onto the data capture system, enrolling where possible
Support the development and improvement of the student journey by reporting back on any issues or trends.
Excellent relationship building skills

  • Excellent computer/IT skills
  • Performance related discretionary bonus
Flexible working may be possible upon agreement with LGCA's management