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IT Support Engineer

2 months ago

Spalding, United Kingdom Henderson Brown Recruitment Full time

Job Title:
IT Support Engineer

Location:
Spalding

Salary :
£30,000 plus £500 a week on call bonus approx. 1 week per month


Henderson Brown is delighted to be partnering with a major player within food manufacturing who are seeking an IT Support Engineer.

This role offers day-to-day support of desktop applications and IT systems across various UK sites, primarily based in Spalding .

The ideal candidate will have excellent communication skills and a strong customer focus.

Tasks will be varied, ranging from deskside and basic 2/3rd Line Support to project work, providing a hands-on environment to develop IT skills across a wide range of technologies.

A current driving license is required for on-site support, sometimes at unsociable hours, with travel to other sites as needed.

Responsibilities but not limited to

  • Adhere to IT Systems Policies and Procedures
  • Resolve helpdesk requests in a timely manner and to agreed SLAs
  • Maintain daily backup processes
  • Support Microsoft Desktop & Server Operating Systems
  • Monitor and support a Windows 2016 Hyper-V environment
  • Perform desktop software maintenance, including installations, patching, and upgrades
  • Conduct hardware and software audits
  • Provide hardware support for desktops, laptops, and various printers
  • Troubleshoot network issues
  • Respond to critical out-of-hours support issues
  • Plan and relocate IT equipment for different trading periods
The ideal candidate will have

  • Experience troubleshooting Microsoft desktop operating systems
  • Experience troubleshooting Microsoft Office applications, especially Outlook, Word, and Excel
  • Knowledge of troubleshooting networked devices (PCs, laptops, printers, etc.)
  • Good knowledge of Office365 administration and management
  • Basic understanding of networking (LAN, WLAN, and WAN infrastructure)
Desirable Skills

  • Working knowledge of Microsoft Azure
  • Good understanding of a Windows Server environment
  • Basic knowledge of SQL administration/backup processes
Working Hours
Standard 40-hour week with additional hours required during peak trading times and for essential out-of-hours maintenance. Out-of-hours support will be required on a rota basis, with an allowance paid for this coverage.
Please apply now for more information