IT Helpdesk Engineer

Job Title: IT Support Engineer

Location: Spalding

Salary: £25,000-£30,000 DOE

Join Our Team as an IT Support Engineer

Are you an experienced IT professional seeking a rewarding opportunity? We are looking for a dedicated IT Support Engineer to become part of our team in Spalding. In this position, you will play a crucial role in delivering vital IT assistance across our UK operations, ensuring the effective functioning of desktop applications and systems.

Why This Role is Appealing

• Technical Proficiency: Engage in a diverse range of responsibilities from fundamental support to complex troubleshooting and project execution.
• Professional Growth: Acquire practical experience with various technologies while receiving guidance from our knowledgeable team.
• Autonomy: Thrive in a setting that appreciates your capacity to work independently and communicate effectively with various stakeholders.

Key Responsibilities

• Helpdesk Support: Respond to helpdesk inquiries swiftly to maintain high customer satisfaction levels.
• System Oversight: Manage daily backup operations and ensure the upkeep of Microsoft Desktop & Server Operating Systems.
• Network Diagnostics: Monitor and troubleshoot network challenges within our Windows 2016 Hyper-V environment.
• Hardware Support: Assist with desktops, laptops, printers, and other IT equipment.
• Availability: Be ready to address out-of-hours support requests and aid in the relocation of IT equipment.

We Are Seeking Candidates With

Essential Skills:

• Proven experience in troubleshooting Microsoft desktop operating systems and Office applications.
• Familiarity with Office365 administration and foundational networking principles.
• Capability to troubleshoot networked devices along with excellent communication abilities.

Desirable Skills:

• Experience with Microsoft Azure and Windows Server environments.
• Basic knowledge of SQL administration and backup processes.

Additional Requirements

• Driving License: A valid driving license is necessary for on-site support and occasional travel.
• Health & Safety: Commitment to adhering to safety protocols and practices.

Working Hours

Standard 40-hour work week with potential for additional hours during busy periods. Out-of-hours support is required on a rotating basis.

Ready for a New Challenge?

If you are eager to advance your career as an IT Support Engineer in a dynamic environment, we encourage you to submit your CV for consideration.

Note: This job posting is managed by In Technology Group Limited and no external agencies are involved.