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Independent Living Relief Scheme Officer

3 months ago

Coventry, Coventry, United Kingdom Orbit Group Full time
Orbit is a fantastic business and one that's really going places.


Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we're one of the leading housing providers in the UK.

Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.

But one thing that has never changed. Our belief in people and what they can achieve.

Your role at Orbit.

Part time role as Relief Officer, covering schemes across Midlands. Hours will be 25 per week (pattern to be agreed at interview) Salary shown is full time equivalent.
We are looking to fill a role within our Independent Living team in the Midlands. Working as relief cover, you will support colleagues across the schemes for short and / or long-term absences. This will involve working at schemes predominantly across Coventry, Warwickshire area, so own transport will be vital. Occasionally you will be asked to cover schemes in Northamptonshire as the Midlands team work together. This will require picking up key aspects of roles at short notice within sheltered and Extra care schemes. You will cover compliance checks, support customers, deal with any issues that come in. This will be a varied role and will involve working at pace.

Flexibility will be key to support the Management team to provide solid service to support customers in their homes.

What will help you make a difference.

  • Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
  • Able to explain detailed information to others to ensure a clear understanding.
  • Flexibility to be able to provide relief cover at schemes across a region

Own transport essential:

  • Effectively handles disagreements and resolves conflicts in a positive and constructive manner
  • Effective problem solving and negotiating skills
  • Good understanding and / or housing experience.
  • Excellent standard of reading, writing and numeracy.
  • Knowledge and/or experience of the issues faced by older people or vulnerable groups.
  • Acts professionally in situations which may arouse strong reactions in self or others.
  • Experience of working with vulnerable customers and providing support.
  • Is self reliant and able to judge when it is appropriate to draw on support.
  • Able to have a customer perspective and respond effectively to their needs and expectations.

Why Orbit?

Rewarding your contribution.
We understand that everyone has different needs when it comes to benefits.

That's why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances.


Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Orbit day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.


We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.

We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do.

We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package.

Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.

Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.

We are commercially driven.

The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.


Work for Orbit. Believe in people.


We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit.