Pv Customer Engagement Specialist

2 weeks ago

London Gatwick Airport, United Kingdom Novo Nordisk Full time
Do you want to join one of the leading companies in the pharma sector? Do you have proven experience in Pharmacovigilance agreements & contracts? Do you have a strong desire to be part of patient-centric company and want to work in a dynamic and positive work environment?


If yes, we have an exciting opportunity as
PV Customer Engagement Specialist to join our incredible team at Novo Nordisk in Gatwick.

Seize the opportunity to join our expanding Safety Team.

The Position


As a Pharmacovigilance Customer Engagement Specialist, you will provide end-to-end oversight of the setup and maintenance of customer engagement programs, providing the UK affiliate with a product safety system and complaints process, in accordance with UK and EU PV requirements.

You will ensure UK compliance of market research and patient support programmes with regulatory requirements, requiring you to review its impact on safety reporting and act as a safety contact point for all PV agreements.

Working in the UK affiliate, you will be responsible for;

  • Assessing the suitability of the vendor in line with PV requirements and prepare, coordinate and train internal and thirdparty vendors on requirements and reporting responsibilities.
  • Manage the safety reporting process with third party providers including reconciliation.
  • Collaborating with Global Safety, you will interpret and align UK processes with corporate systems and legal requirements, ensuring all documentation, SOPs and guidelines are in place. In case of audits and inspections, you will provide active support as required.
  • Providing support on core safety tasks, including the data entry and transfer of safety data to global counterparts, evaluating cases in line with authority requirements.
  • Monitoring of the safety mailbox and other sources for safety information, managing the submission process for SUSARs and dealing with customer complaints.

Qualifications

  • Have excellent communication skills and ability to engage with all levels within the organisation effectively.
  • Be excellent collaborator with strong customer and stakeholder management skills
  • Have ability to manage operational PV tasks while contributing to the business strategy
  • Be organised with the ability to prioritise, flex and multitask to meet deadlines.
  • Be a proactive and motivated team player who can demonstrate a Growth mindset, with a track record of wanting to learn, develop and stretch oneself.

About the Department
You will join a dynamic team of passionate people that strive for excellence.

In our team we are continually looking at our processes and how we can work smarter though still living up to obligations and legal requirements.

Results from recent employee survey showed 100% of our team thought the team worked well together and that they were respected by their line manager.

Located at our Gatwick office, this role reports into the Safety and Medical Information Manager. Overall, the broader UK CMR (Clinical, Medical & Regulatory) department has a headcount of c140 employees across multiple teams such as Clinical Research, Medical Affairs & Education, Regulatory and Safety

Working at Novo Nordisk
Novo Nordisk is its people.

We know that life is anything but linear, and balancing what is important at different stages of our career is never easy.

That's why we make room for diverse life situations, always putting people first.

We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them.

Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we're life changing.

What we offer
We offer a competitive salary plus discretionary bonus, private healthcare, life assurance, income protection and a pension scheme. You will also be entitled to flexible benefits which include holiday insurance, optical insurance, holiday buy and sell, Perkbox and much more At the head office at Gatwick you also have access to even more amazing benefits such as free parking, free breakfast and lunch, lunchtime fitness classes, free on-site gym and workplace massages


Novo Nordisk offers an excellent inclusive culture with a focus on healthy living, flexible working, and corporate social responsibility activities.

The Novo Nordisk Way includes our vision, our values, and our commitment to ensure we are a great place to work, and we want you to be a part of that.


Application support

Contact

Deadline
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.


At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world.

We need to aspire to be the best company for the world and we know that this is only possible with talented employees

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