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Music Centre Front Desk Host

3 months ago

Portsmouth, Portsmouth, United Kingdom Portsmouth Music Academy Full time



PLEASE NOTE:
Applications without a covering letter/statement will not be considered
We are looking for an enthusiastic, customer-driven Front Desk Host to join our team.

The role is initially for 16-20 hours per week, but is negotiable. Our centres are open 1pm-9pm on weekdays and 9am-2pm on Saturdays. Availability to work within these times is essential.

About the company
Portsmouth Music Academy (PMA) is a busy and fast growing private music school based in Portsmouth.

With centres in Cosham and Southsea, PMA provides one-to-one and group music lessons as well as a wide range of additional music opportunities to students of all ages and abilities.

The Academy also provides music teachers to Junior and Secondary Schools across Hampshire for peripatetic instrument lessons.

Main purpose of job

  • Oversee the reception desk at our music centres
  • Provide high standards of customer service through effective communication with students, parents, teachers and other staff
  • Ensure that centres are running smoothly and that health and safety and child protection procedures are followed
  • All relevant administration relating to services offered by the music academy

Daily tasks will include:

- providing a warm and friendly welcome to customers
- serving drinks to customers in our waiting room
- booking/cancelling appointments and taking payments
- preparing teaching rooms for lessons where necessary
- have a warm, friendly and outgoing personality
- have energy and enthusiasm, be confident, motivated and hard-working
- be able to build excellent working relationships with colleagues and customers
- have strong communication skills, both oral and written
- have good IT skills and experience using a range of systems/software
- have excellent attention to detail
- have an ability to multi-task and prioritise a busy and varied workload
- have the ability to work effectively in a team as well as taking initiative when working alone
- be committed and reliable, taking responsibility for your own performance
- dealing with people of all ages (adults and children)
- working in a busy reception environment (or similar)
- prioritising work tasks and managing own workload
- dealing with customer problems and confidently handling queries

Job Types:
Part-time, Permanent

Pay:
£11.44-£12.72 per hour

Expected hours:
per week

Schedule:

  • Monday to Friday

Education:

  • A-Level or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (required)

Work Location:
In person

Application deadline: 02/02/2024