Credit Controller

2 weeks ago

Tamworth, Staffordshire, United Kingdom Toll Group Full time
About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years.

Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

We are proudly part of Japan Post —

Job Overview:


To strongly influence cash collection / aged debt (60+ & 180+) and to pro-actively contribute towards achieving a monthly DSO KPI.

To enhance the customer end-to-end experience and remove any obstacles preventing timely payment of invoices. Hybrid
- home/ office
- work schedule.

Job scope:

  • Ability (probably from extensive experience in credit control and in some technical areas of the freight forwarding industry) to "sense" from various available data whether a customer is likely to default in future); to balance customer relations with refusal to give credit/further credit at a given time; and associated with this the ability to detect the difference between a genuine customer complaint and an excuse not to pay
  • Proactively pursues systems optimization and bringing forward ideas for improvement of the credit control systems
  • Solely ensuring regular Client statement of accounts issued
  • Willing to assume responsibility for resolving customer problems
  • Interpret a Clients balance sheet to reveal credit worthiness in conjunction with Creditsafe vetting tool

Qualifications:

  • Ideally over 1,5 years' experience in Credit Control position, with current handson
  • You possess excellent telephone manner
  • Ability and confidence to deal with difficult customers or staff if the need arises
  • You possess a methodical approach to work, are wellstructured and are able to prioritise workload
  • IT literate (ability to use MS Office tools such as Word, Excel etc.)
  • Freight forwarding background and knowledge of CargoWise 1 would be an advantage
What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.


You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical.

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