Sales Office Administrator

1 week ago


Stockport, Stockport, United Kingdom Novanta Full time
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific.

Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment.

Come explore Novanta.

Sales Administrator

Stockport - Hybrid Working

We are seeking a Sales Administrator to join us at our Laser Quantum business in Stockport. This role is responsible for providing administrative support to the sales office team and performing front-of-house reception duties.

What do we offer?

  • A competitive base salary reviewed annually.
  • Private Medical Insurance Scheme.
  • Annual leave 25 days + bank holidays.
  • Death in service scheme.
  • Enhanced company pension scheme.
  • A friendly and sociable working environment including regular business unit wide social clubs, activities and events.
  • Employee Assistance Programme
  • Volunteering Days.

Key Responsibilities:

  • Administration of all aspects of the sales process including:
  • Sales Order Processing (SOP).
  • Preparation of customer order acknowledgments.
  • Updating and maintaining customer information.
  • Ensuring all required paperwork and information is collated for smooth shipment of orders.
  • Advising customers of shipment information (tracking etc).
  • Ensuring all compliance requirements are met.
  • Administration of all aspects of the service returns process including:
  • Return Material Authorisation (RMA).
  • Providing service quotes to customers.
  • Processing of service purchase orders.
  • Reception duties including:
  • Answering incoming telephone calls and assisting with general telephone enquiries.
  • Meeting and greeting visitors to the organisation and attending to their requirements as necessary.
  • Administration relating to demonstration lasers including:
  • Maintaining demo laser log records.
  • Scheduling demo laser shipments and liaising with other staff as appropriate.
  • Preparing customer demo request forms and ensuring prompt return.
  • To work collaboratively with the Commercial and Operations departments to ensure smooth process from Purchase request to order fulfilment.

Skills and Experience:

  • Proven track record of administrative excellence.
  • Previous experience of working in a sales environment.
  • Previous reception/front of house experience.
  • Previous experience within the hitech sector (desirable).
  • Strong IT skills (MS Office).
  • Knowledge of Sage ERP software (desirable).
  • Excellent communication and interpersonal skills.
  • Highly organised with strong attention to detail.
  • Excellent problemsolving skills.
  • Proven ability to work to deadlines in a fastpaced environment.
Please call if you need a disability accommodation for any part of the employment process.
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