IT Support Engineer

2 weeks ago

Northampton, Northamptonshire, United Kingdom Bellrock Property and Facilities Management Full time

IT Support Engineer

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.

We are looking for an enthusiastic individual who has a passion for technology to join our busy IT Department.

The team provide support for over 1,400 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, with excellent phone manner and be confident under pressure.

The role will be office based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1st and 2nd line support duties as part of the IT Service Desk role as well as assisting with the integration of our most recent acquisitions.

On the job training will be provided by means of mentoring and guidance from senior members of the team.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way

And as a IT Support Engineer with Bellrock, you'll do it by

  • Provide end user IT support both in person and over the phone
  • Log, prioritise and take ownership of IT Service Desk tickets through to resolution
  • Set up new user accounts, profiles and Office 365 mailboxes
  • Troubleshoot and resolve issues with PCs, laptops, conference equipment, printers and other IT devices
  • Configure tablets and mobile phones
  • Data migration from on-premise data shares to SharePoint and OneDrive
  • Maintenance of our IT Asset Register
  • Install and configure operating systems and applications including Anti-Virus solutions
  • Configure IP telephones

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a IT Support Engineer, you'll need

  • Broad knowledge of a wide range of Information Technology systems
  • Basic network troubleshooting skills
  • Configuring Microsoft Windows 10 operating systems
  • Ability to fix / repair PC and Laptop issues and update hardware BIOS
  • Computer imaging ideally Intune and AutoPilot
  • Active Directory users, groups, and Group Policy Objects
  • Microsoft Office 365 suite of applications including Teams and Zoom
  • Microsoft Exchange 2013 / Online administration
  • Experience of configuring workstations, laptops, conference equipment, tablets and mobiles
  • Minimum of 2 years' experience working in an IT environment
  • 5 x GCSE's grade A-C
  • A valid UK driving license is essential
  • Microsoft certifications advantageous
  • Excellent interpersonal skills and self-motivated.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work in Northampton, Monday to Friday, 8:30am to 5:00pm with1 hour lunch.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

  • 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)
  • Salary exchange pension scheme
  • Life cover
  • Paid sick leave
  • LifeWorks employee assistance and wellness program
  • Enhanced maternity, paternity and adoption leave
  • Salary sacrifice schemes: Cycle to work and Techscheme
  • Holiday purchase scheme of additional 5 days per year
  • Offers and discount scheme designed to save money on everyday shopping and essentials
  • Healthcare Cashplan
  • MotorSave Scheme
  • Refer a friend
  • Bright eyed
  • Liftshare

Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.

Apply today.

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