SMART Meter Engineer Support Agent

4 weeks ago

Northampton, Northamptonshire, United Kingdom E UK PLC Full time
Here's what you'll be doing

We're currently looking for SMART Meter Engineer Support Agents with electricity & gas meter experience to join our growing Field Debt Solutions team. Here you'll play an important role in helping our customers resolve their debts. You'll work with our customers to support them with any future payments, installing PAYG where it's the best option, as well as helping them find ways to reduce energy consumption.

We'll provide you with all the equipment you need: smartphone, tablet, tools, uniform, vehicle and fuel card. We'll train you to install SMART meters the E.ON way, and to offer the right payment option to our customers. After your training period, you'll be able to earn extra as part of our achievable reward scheme , allowing you to top up your earnings based on delivering great outcomes to our customers.

Every visit is different, and we pride ourselves on delivering excellent customer service in the field. With no set shifts you can balance your work around your life, as long as you meet your weekly working hours. With optional overtime you can also top up your earnings even more If you're looking for a role with real variety, independence, job satisfaction and the opportunity to help people please apply today

Key responsibilities include

  • To visit customers at premises and recover outstanding payments and discuss future payments.
  • Carry out investigations when at site, obtaining customer or metering information as required.
  • To investigate and identify new tenants through face to face discussions, Letting Agents, neighbours observing DPA (Data Protection Act).
  • Carry out investigations at site where metering tampering is suspected.
  • Exchanging of electricity and/or gas meters to Smart Pay As You Go or Classic Prepayment (where SPAYG not possible).
  • Leading a warrant team to force entry (where necessary) to customer premises to exchange/disconnect metering.
  • Collate evidence on confirmed energy theft cases and take appropriate actions to make the site safe.
  • Understand customer circumstances and suggest an appropriate payment method.
  • Understand and explain to customer consumption and ways of reducing this and payment of future bills.
  • Complete multiple visits or visit alternative sites in order to make contact or achieve a positive outcome.
  • Plan an efficient route to reduce carbon footprint.
  • Deliver excellent customer service in the field environment by investigating and resolving any disputes.
  • Record job information using the appropriate paperwork or electronic equipment.
  • Communicate with office agents via telephone were required to discuss next action.
  • Report where there is a health and safety risk or customer vulnerability.
  • Comply with all policies.
  • To ensure that any customer contact is carried out with integrity and in a manner that achieves the right balance between E.ON business objectives and leaving the customer with a positive, professional experience.
  • To champion the E.ON brand internally and externally.
  • A full valid UK/EU driving licence (preferably clean but with a maximum of 6 points).
  • MOCOPA/CMA1/MET2.
  • Smart meter trained.
  • Live in the Leicester or Northampton area.
  • Excellent verbal communication and negotiation skills.
  • An understanding of the utilities market.
  • Flexible approach to working hours including evening and weekend work.
  • Ability to travel in required geographical area.
  • Proven customer service background.
  • Adapts easily to change.
  • Ability to demonstrate investigation skills.
  • Making sure I understand any regulations, policies and processes which relate to the job role and provide fair outcomes when giving service to our customers.
  • Have access to a home broadband connection.

Desirable Skills

  • Basic PC skills
  • Geographical knowledge of area.
  • Highly motivated to recover, resolve and prevent debt with minimal supervision.
  • Works well to objectives and responds positively to feedback on performance.

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