Customer Service Advisor

2 weeks ago


Glasgow, Glasgow City, United Kingdom Barclays Full time

Job:
Customer Service Advisor


Location:
Glasgow


Salary:
£24,700 per annum + Excellent Benefits


Shifts:
Rotating between 7am and 11pm Monday - Sunday


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.


Working Flexibly

Hybrid Working
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will

you be doing?:

  • Proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them
  • Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
  • Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
  • Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
  • Personally looking after your own wellbeing in the workplace and that of your close colleagues, to contribute towards a culture of care
  • Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work

What we'

re looking for:

  • Solid customer service skills and experience
  • Good communicator and ability to form professional relationships
  • Ability to effectively plan and organise
  • Effective decision making

Skills that will help you in the role:

  • A good level of computer literacy and proficient keyboard skills as these are both essential skills for this role

Where will you be working?

Glasgow - New Campus
We'll soon be opening our new state-of-the-art campus, right in the heart of Glasgow. It will be a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.



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