Call Center Agent

7 days ago


Warszawaremote Poland, United Kingdom Oviva Full time


Warum Oviva?

Um eine gesündere Zukunft für alle aufzubauen, ist es unsere Mission, Menschen mit gewichts bedingten Erkrankungen die zugänglichste und effektivste Versorgung zu bieten.

Wir tun dies, indem wir Verhaltenstherapie mit unserer einzigartigen Technologie und einem leidenschaftlichen Team von Mitarbeitern kombinieren. So schaffen wir leicht zugängliche Gesundheitsprogramme, um Krankheiten wie Fettleibigkeit und Typ-2-Diabetes zu bekämpfen.

Wir sind ein preisgekrönter und der größte digitale Gesundheitsanbieter in Europa. Wir expandieren schnell in Deutschland, der Schweiz, UK, Frankreich und jetzt auch in Polen. Du wirst einer Organisation beitreten, die bisher Patienten behandelt hat und einen neuen Shared Services Standort in Polen eröffnet, um unsere globalen Aktivitäten zu unterstützen.

Um unser wachsendes Unternehmen zu unterstützen, suchen wir eine*n Call Center Agent*in mit Sitz in Polen.

Die Stelle

Zur Verstärkung unseres Kundenmanagement Teams in Deutschland suchen wir zum nächstmöglichen Zeitpunkt eine*n Call Center Agent*in im Home Office .

Hauptverantwortlichkeiten

Du bist unser telefonischer Erstkontakt zu unseren Kunden und repräsentierst Oviva hierbei sympathisch, authentisch und positiv Du sorgst am Telefon und via E-Mail für eine hohe Kundenzufriedenheit und ein unvergessliches Kundenerlebnis, in dem Du unsere Kunden über alle relevanten Informationen rund um Ablauf und Kosten einer Ernährungstherapie informierst Du stimmst mit unseren Kunden eigenverantwortlich Terminvereinbarungen ab (In- und Outbound / KEINE Akquise) Du bist eine wichtige Schnittstelle zu unseren Team im Bereich Administration und Kundenmanagement in Deutschland und leitest administrative Kundenanliegen kompetent an andere Teams weiter Du nutzt den Kontakt zu unseren Ernährungsberater*innen, um Absprache zu Verfügbarkeiten und Kundenanliegen lösungsorientiert zu gestalten

Was Du mitbringst?

Du liebst es zu telefonieren und der Kundenkontakt ist Deine persönliche Stärke und Leidenschaft Du bringst mindestens 2 Jahre Berufserfahrung im Bereich telefonischer Kundenservice oder Kundenbetreuung für ein deutsches Team Du bist ein wahres Kommunikationstalent, sprichst sehr gut Deutsch und drückst dich auch schriftlich gut aus Du bist dienstleistungs- und kundenorientiert, hast ein hohes Maß an Beratungskompetenz und kannst Dich und andere für innovative Gesundheitsthemen begeistern Du packst Dinge gern eigenverantwortlich sowie lösungsorientiert an und schätzt selbstorganisiertes Arbeiten Du arbeitest strukturiert, organisiert und bist gleichzeitig flexibel und belastbar Du bist wahrer Teamplayer und überzeugst auch in schwierigen Situationen mit Charme und Persönlichkeit Du bist fit im Umgang mit den klassischen Online- und Office Tools und im Umgang mit IT-Systemen (Ticket-Systeme) vertraut

Was wir Dir bieten

Die Möglichkeit, einen bedeutenden Beitrag zur Revolutionierung des Gesundheitswesens zu leisten Eine spannende und lohnende Rolle in einem wachstumsstarken Umfeld Weiterbildungs- und Entwicklungsmöglichkeiten Wir legen Wert auf Flexibilität und Remote-Arbeit Damit Du Deinen Arbeitsplatz individuell einrichten kannst, bieten wir Dir einen Home-Office Zuschlag Ein wettbewerbsfähiges Gehalt

Es ist uns sehr wichtig, eine Kultur zu haben, in der die Menschen gerne arbeiten wollen. Dies erreichen wir, indem wir unsere Werte bei allem, was wir tun, in den Vordergrund stellen:

Wir stellen Patient*innen in den Mittelpunkt, Wir messen und verbessern, Wir bilden erfolgreiche Teams.

Oviva setzt sich leidenschaftlich dafür ein, eine integrative Kultur zu schaffen, die die vielfältigen Stimmen unserer Mitarbeiter*innen fördert, unterstützt und würdigt. Wir sind ein wirklich integrativer Arbeitsplatz, an dem jeder er selbst sein kann und jeder willkommen ist. Wir sind stolz darauf, ein Arbeitgeber zu sein, der Disability Confident ist.

Bitte klicke noch heute auf "Bewerben" und mache Deinen nächsten Schritt in Richtung einer Karriere bei Oviva.

Location City: Warszawa-remote Postcode: NoneCountry: PL / Poland
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