Labour Ward Reception Administrator

2 weeks ago

London, Greater London, United Kingdom Whittington Health NHS Trust Full time
Maternity Administrator, Band 3


We are looking to recruit committed and enthusiastic individuals to provide administration and reception support across Maternity Services, including Labour ward, the Maternity Assessment unit, Ante/Postnatal Wards and Antenatal clinics.

Post holders will work on a rotational basis across areas of Maternity, depending on the needs of the service.

To work as part of an MDT team to provide administration support across the Maternity Service.

The post holder should:

- ensure excellent patient experience throughout the Maternity Service, meeting and greeting all visitors to the maternity Unit in a welcoming, courteous and efficient manner.
- record patient attendances, admissions and discharges and manage any appointments for patients as indicated by the clinical team and ensure patients are aware of these
- assist Maternity staff with designated tasks under direction and supervision
- manage patient records and information in line with local and national IG standards
- share responsibility for ensuring that the administration environment is kept safe at all times in accordance with the Health & Safety Act.


Post holders will engage in cross training within the team to ensure robust cover is available and work on a rotational basis and follow the Standard Operation Procedures for that area.


Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone.

Nowhere is this more obvious than in the way we look after our staff.

We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief.

The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Maternity Ward Support

  • Staff supporting Labour Ward will work on a rota which supports the department 24 hours per day, 365 days per year. Post holders will be expected to work different shift patterns at any point during the week. This will be in line with working time regulations.
  • During out of hours shifts on Labour Ward, ensure the Home Birth Phone is carried at all times and notify CMW on call midwife of calls to the phone and logging when the CMW returns.
  • Staff will work a range of shift patterns to support the needs of the service which may include days, evenings, nights and weekends
  • In the event of an issue with Electronic Records or Systems Failure, or during downtime or in an Emergency Situation complete Emergency Birth Registrations in line with trust standard operating procedures
  • Register Births on the NHS Portal and print off supporting documentation where appropriate. Ensure any supporting IT Systems are updated as appropriate and provide the clinical team with any information required for their record keeping
  • Print Birth & Delivery Information and bloodspot labels, ensuring information is correct, notifying the clinical team of errors and request amendments.
  • Manage patient documentation appropriately, ensuring documentation remains with patients during their stay as they move to other areas of the department.
  • Admit Maternity Patient to all ward areas, transfer as required in real time
  • Support management of Amenity Room
  • Register and admit Neonatal Admissions out of hours and in the absence of Neonatal Unit Admin cover
Clinic Support

  • Accurately record appointment outcomes following clinic consultations on Medway LIVE in a timely manner
  • Arrange follow up appointment or scans as clinically indicated and manage appointments, including communication with patients and other clinicians. Highlight DNA'S to clinicians and ensure follow up is recorded
  • Escalate appointment capacity issues in line with service procedures
  • File any clinic paperwork on a daily basis
  • Cancel Outstanding Antenatal Appointments & discharge Antenatal referrals which are no longer required
  • Liaise with the interpreting services to book interpreters where appropriate
  • Support the maintenance of the filing room
Patient Records and Information

  • Track, order, pull, prep and accurately book in and out casenotes for designated clinics, patient admissions or where requested by clinical staff
  • Locate missing case notes, avoid the use of temporary folders wherever possible and maintain case notes
  • Ensure that casenotes are forwarded to medical coding where appropriate
  • Use Medway LIVE & Medway Maternity efficiently and effectively, ensuring that all data and activity is recorded accurately and in a timely manner.
  • Ensure all Maternity Patients have an NHS number on Medway LIVE & Medway MATERNITY
  • Ens

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