Receptionist/administration Assistant

2 weeks ago


Holbeach Clough, Lincolnshire, United Kingdom Holbeach Medical Centre Full time

Holbeach Medical Centre is a friendly rural dispensing practice with 7800+ patient population located at the centre of Holbeach Town. We use systmone and offer a wide range of services.
We are looking for an enthusiastic team player with great attention to detail to join our team. 26 hours per week, during our core opening times of

Responsibilities:

  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
  • Deal with all general enquiries, explain procedures and make new and followup appointments.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and nondisruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Retrieve and refile records as required, ensuring strict alphabetical order is adhered to
  • Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
  • Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients.
  • Ensure that all new patients are registered onto the computer system promptly and accurately
  • Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Job Types:
Permanent, Part-time

Salary:
£10.42 per hour

Expected hours: 26 per week

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 11/03/2024

Expected start date: 22/04/2024

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