Front of House

**Front of House (Bank)**
**Holbeach Meadows - Holbeach**

If you're passionate, caring and looking for a rewarding job with excellent training, great opportunities and share the same **Unique** Vision and Values as us:
**U**nited

**N**urturing

**I**nnovative

**Q**uality

**U**nderstanding

**E**mpathetic

Join our team at Tanglewood and make a real difference.

**Key Responsibilities**

**Administration**
- To answer the telephone promptly and deal with enquiries in a helpful, courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
- Liaise and build relationships with relatives, residents, professional service providers and other visitors.
- Comfort relatives at times of distress ensuring that they receive privacy and empathy.
- To perform secretarial/clerical duties as required by the Home Manager
- To ensure all correspondence received is date stamped and receives prompt attention.
- To ensure that the homes filing system is maintained accurately and promptly.
- To ensure that when absent from the workplace key individuals are up to date with the location of files, equipment, contact details of relevant people/agencies in order to provide a seamless service.
- To provide administrative and clerical support and other support as may be requested from time to time by the Deputy Manager and other Senior Personnel.

**Finance**
- Undertake sales ledger responsibilities including:

- The provision of accurate financial information to the Billing Team in order to raise invoices/credits in a timely and accurate manner
- The submission of all new Private Resident contracts to head office.
- The liaison with Social Services / CCG / and other funders to ensure that the correct funding is in place where applicable
- The Liaison with the CCG to ensure that the Free Nursing/Personal Care is in place in a timely manner
- Manage petty cash and resident’s monies.
- Deposit/cash monies as required at the designated bank.
- Undertake credit control - chasing debts and late payments.
- Where necessary and in accordance with Company Guidelines ensure that private resident's billing accounts are accurate and up-to-date.
- To provide all information that may be required by the Head Office Finance Department, in particular all information required for the production of monthly accounts.

**HR**
- Maintain training records for both mandatory and regulatory requirements.
- Undertake checks on Visa expiry dates and CRB checks on the required renewal dates as identified.
- Order uniforms and badges where they are in use.
- Advise Team Members on HR policy or where to find information.
- Understand the benefits associated with working with Tanglewood Care and be able to explain them to new Team Members.
- Ensure that all new members of the team complete their induction.
- Ensure that all end of probation interviews are carried out, paperwork is completed and records update.
- To accurately record and up-date information on personnel record files.
- Recruitment
- To assist the Home Manager with the recruitment of staff, ensuring that the process is followed accurately and consider relevant legislative requirements with regard to discrimination.
- Ensure that all pre-¬employment checks are undertaken and that all prospective employees are fit to work in accordance with CQC regulations and Company policy

**Payroll**
- Business Systems - To effectively manage all people data using the company’s business systems. This will include but not be limited to:

- Regular and timely maintenance of all Team Members’ personal data including change of name, address, bank account information, variations to contractual terms and conditions, changes to rates of pay and alterations in contractual hours.
- Ensure all starters and leavers are updated in the system weekly in order to ensure that payroll is accurate, and no overpayments are made to leavers.
- Ensure that all absences are maintained accurately including, holiday, sickness and unauthorised absence.
- Ensure that all Team Members’ timesheets are accurate, signed off by the unit manager and hours input into the payroll system on a weekly basis.
- Ensure that P45’s or P46’s are submitted to the payroll team.

**General**
- To perform data collection and carry out analysis of sales activity working alongside the Home Manager to ensure all sales and customer service activity is recorded. To highlight areas of success and identify where resources are not being effectively utilised. To ensure ordering of sales support/marketing materials is timely and all literature is kept up to date and available for the Home Manager and visitors as and when required.
- Comply with the Company Appraisal system and attend an appraisal every year.
- Ensure updated mandatory training requirements are met.

**Safeguarding of Vulnerable Adults / Mental Capacity Act**

To complete training on Safeguarding of Vulnerable Adults, Dep