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Emergency Services Receptionist

3 months ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time

An exciting opportunity has arisen to join our expanding team of Band 2 receptionists within the Emergency Services at UHP.


Assisting in the administration for the reception areas in the Emergency Services this post requires keyboard skills, excellent customer service experience and the ability to multitask whilst working in a busy fast pace environment.

The ability to observe patient confidentiality and maintain a professional manner are essential.

The post holder will be required to work with mínimal supervision and have the ability to work under extreme pressure and be able to exercise sound judgement and decision making skills whilst working as part of a team or under own initiative.

If you are seeking a challenge and possess the skills required this could be the right job for you.

We have a 12 month secondment available for 37.5 hours per week on a 24/7 rota, including nights and weekends.

This role will involve working across multiple sites including Derriford Hospital, the Cumberland Centre, Tavistock and Kingsbridge.

Preference will be given to internal Trust staff, as well as ' Priority ' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
The post holder will be responsible for the registration of patients, booking patient appointments, and any other administration duties.

The reception is a 24-hour service and the post-holder will be expected to cover shifts which will include evenings, nights and weekends.


Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.

Reception Duties

  • To receive and welcome patients and relatives to the department and direct to the waiting area.
  • Book in all patients attending the Emergency Service on Nervecentre and ensure the necessary documents are available before triage.
  • When booking in patients, confirm with patients all demographic details. Understand the importance of accurate data entry. Details are often highly sensitive where there are significant barriers to understanding including patients with mental/physical needs and patients under the influence of alcohol and/or drugs.
  • Escalate concerns to triage nurse when required such as if a patient presents with chest pain, symptoms of a stroke or shortness of breath.
  • Completion of the assault screen for external auditing.
  • Accessing and sharing care plans with authorised clinicians for patients who are vulnerable, at risk or are frequent attenders.
  • Understand the process of booking in overseas patients.
  • Using EDDI to record and audit data for patients referred by 11
  • Use SALUS to print wristbands.
  • Use SALUS for the transfer/discharge of patients.
  • Book in unknown patients using the unknown patient process.
Ambulance Corridor

  • Postholder must be prepared to witness distressing situations
  • Book in patients on an ambulance corridor, working with colleagues from SWAST to obtain the correct information. Ensuring ambulances are booked in within a 15 minute target.
  • Preregister patients suffering from stroke symptoms.
  • Preregister patients categorised by a clinician as either an ED, hospital, or code red trauma.
Referral/Waiting List Management

  • Book fracture clinic appointments
  • Book ENP return clinics
  • Processing referrals including red top referrals for onward patient care.
  • Outpatient waiting lists
Other Administrative Duties

  • Use the bleep system to liaise with security for patients who are at risk of harming themselves or others
  • Use the bleep system to bleep specialties around the hospital for patients who have been referred from an external clinician.
  • Book contract taxis for patients
  • Book hospital transport for patients using SALUS
  • Deal with telephone enquiries into the department from patients, anxious relatives, and clinical staff and transfer as appropriate.
  • To assist with the training of new colleagues
  • Deceasing patients on iPM.
  • Awareness of the protocol for emergency computer system downtime.
  • Contact IT for any issues regarding software/hardware
Clinical Records Management

  • Scan and upload patient records to Nervecentre
  • Download and upload Ortivus records to Nervecentre
  • Print discharge summaries from SALUS and send to GPs
  • Check Docman and the SSRS spreadsheet for GP letter rejections and action as appropriate
  • Request hospital notes as requested
  • Return filing to Bush Park regularly
  • Filing of hospital notes
Confidentiality

  • Matters of a confidential nature, which your work brings you into contact with, particularly information relating to the diagnosis and/or treatment of patients may not be divulged without the authority to do so, disciplinary action will be taken for any breach of confidentiality.
Communications and Working Relationships

  • To comm