Administrative Officer

2 weeks ago


Durham, Durham, United Kingdom Brook Street Full time

Position:
Administrative Officer

Contract:
Temporary, 6 months with the possibility of extension

Hours: 37.5 hours per week, Monday to Friday, shifts covering between the hours of 7:30 am to 16:00 pm (working 7.5 hours per shift)

Pay rate:
£12.83 per hour

Location:
Durham, Office based

Start date:
December 2023 to January 2024

Would you like to be responsible for completing all duties as a Processing Specialist within the Decommissioning Team for our client, maintaining a fully operational counter and paper processing service which complies with Service Levels?

As a Processing Officer your duties will include specialist tasks such as decommissioning of the BPO services, supporting the transition to the SVS operation and responding to any ad hoc client requests.

Key Responsibilities

Ensure all upgrades are processed accurately and within expected time scales.
Processing of RTLs.
Other supporting activities associated with the decommissioning of BPO service and interim support of SVS.

Undertake tasks such as examiner returns, query handling, post room support and any task required within your office as requested by any manager.

Essential Criteria

Providing an exceptional level of customer service to all client staff and customers.
Implementing collaborative and cooperate ways of working within your team.
Ensuring that you display the key Sopra Steria values of Respect, Excellence, Community and Empathy within your behaviours.
Displaying strong problem-solving skills.
Following relevant procedures and policies.
Training

Training may be 4 to 6 weeks.

Holiday restrictions during training period:
No holidays during the first 4 weeks of training.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen.

We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.


Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.


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