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Customer & Community Portfolio Support Manager
1 week ago
NonStop Consulting is currently hiring for a renowned utilities company a Customer and Community Experience Portfolio Support Manager to support the CX Head of Programmes and Change and the programme delivery managers, who in turn support the heads of functionand SMEs in driving and assuring delivery of their change agendas and projects across customer and community experience directorate.
This happens to be an exciting time to join them because seeing as they are a mature organisation, they are currently going through key transformational programmes therefore joining will offer you windows of opportunity in this highly enterprising role.
They are offering a professional the opportunity of working on a permanent position with very good benefits attached, which will guarantee financial security during these challenging economic times and furthermore professional expansion by having accessto fast track career progression in a company that is continuously evolving.
The working arrangements are hybrid so you will have only have to be in the office a couple of days a week, in Worthing - West Sussex and the rest will be remote, which will offer you more flexibility and help you as well save you from some unnecessary commuteexpenses.
Some of this role's responsibilities are listed below:
- Portfolio tracking, controls and analysis
- tracking and reporting of initiatives, status, costs, RAID, benefits including insight summaries
- Project delivery support eg: PMO type support for specific projects or initiatives
- RAID provision of specific risks, issues, assumptions and dependencies support within the portfolio as required
- Programme steering groups eg: PMO type support for key programmes including aggregation of reports and status
- Programme review boards eg: PMO type support for subportfolios such as Business Channels, Communications and Community
- Exec level reporting supporting production of reports for Transcom or Opcom as required
- Project and change reporting summary level reporting across all initiatives across the portfolio
- Benefits reporting capturing benefits and leading indicators via the Benefits Analyst when in post
- Lessons learned ensuring lessons learned activities are undertaken, capturing and dissemination
- Tracking and monitoring cost and milestone and status tracking / monitoring to support analysis and report production
- Tools development and evolution of tools, processes and approaches including MS Teams to support effective portfolio management recognising and aligned to SW systems landscape including change management activities
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