Service Support Administrator

7 days ago


Crawley, West Sussex, United Kingdom Reed Business Support Full time

Our client based in the heart of Manor Royal are seeking an Service Support Coordinator to join their service support team.

They are looking for someone to start with them immediately on a rolling 12 month contract.


The Service Support Coordinator plays a key role in ensuring that day to day service support activities are completed smoothly and effectively, supporting customers working within a demanding environment.

You will forge close working relationships with bothyour team members and the national teams as part of the role, in order to complete the functions required from a call centre and the wider needs of the business

HOURS OF WORK


The Service Support Centre operate between the hours of 08:00 to 20:00 seven days a week on a rotating work pattern.

This includes covering both late and early patterns alongside normal working hours.

Further, the Support Team currently run an on call rotaat the weekends in which you will be included on completion of the required training and milestones.

All work outside of normal hours is remunerated with allowances on top of your salary, which are reviewed annually.

Main Responsibilities:
Answering incoming service desk calls and queries, log customer calls, create tasks and check contract status.
To carry out daily dashboard checks, including management of past tasks not completed and past tasks completed with errors.
Overseeing all customer related matters and handling any escalated issues
Effectively communicating with the engineering team to facilitate additional resources where required
To raise personal tasks, including holiday, sickness and training for the engineering team.
To check activation and deactivation of engineers on a daily basis.
Ordering the requested parts and logging the order
To liaise with third party companies regarding supply/hire of third party items
To raise purchase orders for service.
To book hotels and flights for engineers as required.
To scan and attach documents into Service Cloud and GAIA.
Any other tasks as defined by the Service management team

Knowledge and Skills Required:
Very high standard of written and spoken English
Must have high organisational skills and be tasked focused
Computer literate with skills in Excel and Word along with experience of business systems and reporting software
A great company to work for with lots of perks and benefits.

Parking available onsite, 1 hour Paid lunch break per day, parking available onsite, on main bus route.

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