Customer Service Team Lead

2 weeks ago


Basingstoke, Hampshire, United Kingdom Adecco Full time
A customer service professional is required for a busy telecommunications company in Basingstoke.


You will run the day-to-day operations within the Service Delivery team working closely with the Service Delivery Manager, support the Service Delivery Manager and oversee the Service Delivery team, to ensure their efficient and effective processes and workload whilst exceeding customer's expectations.

Your main duties will be;

  • Supporting the Service Delivery Manager with planning and the day to day running of the team
  • To ensure we are regularly communicating with clients while exceeding their expectations.
  • Maintaining a process driven work environment.
  • Coordination of internal and external resource
  • Liaising with suppliers in the event of escalations.
  • Ensuring a healthy, positive, and proactive working environment.
  • To help drive the team to deliver their targets.
You must have experience with team supervision.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Simon Lock

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