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Credit Controller

3 months ago

OldburyonSevern, South Gloucestershire, United Kingdom Crowe UK LLP Full time

Job Title: Credit Controller at Crowe

About Crowe:

Crowe is a prominent national audit, tax, advisory, and risk firm with a global presence and specialized local knowledge. As an independent member of Crowe Global, one of the top 10 accounting networks worldwide, with access to over 40,000 professionals in 150 countries spread across 798 offices globally.

We are committed to nurturing our employees, whether you specialize in corporate tax, statutory audit, marketing, or HR - at Crowe, we invest in our team members to help them reach their full potential.

Our people-centric culture values innovation and welcomes individuals who are dedicated to delivering exceptional services to our employees, clients, and communities.

Credit Control Duties Include:

  • Collecting debts following the guidance of the credit control supervisor and in line with the firm's policies
  • Sending statements to clients
  • Conducting phone calls to clients when necessary and occasionally handling card payments over the phone
  • Assisting with legal correspondence as directed by the credit control supervisor
  • Managing daily receipts records in the fee ledger as needed
  • Preparing productivity KPIs for the credit control team and reporting to the supervisor
  • Investigating and resolving billing queries
  • Attending appraisal meetings with the credit control supervisor periodically
  • Reviewing aged reports to address outstanding balances

Receipt Duties May Include:

  • Reviewing daily receipts and acting on any changes or remittance information
  • Processing daily cheque receipts
  • Reconciling receipts with bank statements and general ledger
  • Coordinating with clients and staff regarding payment concerns
  • Meeting deadlines consistently

Skills, Knowledge, and Abilities:

  • Several years of experience in credit control within a team setting
  • Thorough understanding of credit control responsibilities
  • Proficient in working with productivity KPIs
  • Strong customer service focus and ability to build effective relationships
  • Knowledge of credit control processes and legal actions
  • Ability to work well in a team and meet deadlines
  • Experience with computerized fee ledgers, preferably Star PDM and credit control module
  • Attention to detail and organized approach to work
  • Familiarity with MS Windows-based software
  • Capable of posting receipts and reconciling accounts

Desirable:

  • Credit control qualification
  • Experience in a professional firm
  • Strong interpersonal skills

Why Choose Crowe?

Crowe provides a conducive environment where talented individuals can thrive, succeed, and take pleasure in what they do by making a positive impact on clients, communities, and each other.

Our vision is to be indispensable to our clients' future success by assisting them in addressing upcoming challenges and making informed decisions through top-notch audit, tax, advisory, and risk services.

We offer a chance to advance your career and work for a stable firm that emphasizes knowledge. You will collaborate with seasoned professionals who prioritize client satisfaction.

At Crowe, you will find the expertise, resources, and most importantly, the dedication to help you forge a fulfilling career. In return, we provide ongoing career growth, competitive salaries, flexible benefits, and the opportunity to be part of a firm that genuinely values its employees.