Customer Service Advisor
2 weeks ago
About us
We are seeking a
customer service advisor.
DIY Building Supplies Ltd is an
online-only
supplier of building materials. We work with partnered suppliers to deliver high-quality products to both trade customers and the general public.
DIY Building Supplies Ltd is a
forward-thinking company, striving to be recognised in the industry for
outstanding customer service, high-quality products, and efficiency, whilst maintaining
excellent work conditions for our team.
About the Role
Responsibilities:
- Respond to customer inquiries promptly.
- Provide accurate and complete information to customers.
- Identify customer needs and provide appropriate solutions.
- Maintain customer records in an organized manner.
- Professionally handle customer complaints.
- Resolve customer issues promptly.
- Follow up with customers to ensure satisfaction.
What we offer
-
Negotiable weekly working schedule:No less than 25 and no more than 32.5 hours per week. Monday to Friday between 9 am-4:30 pm
-
Generous annual leave of 28 days (in addition to national holidays)
-
Flexible working and work-from-home policies
- Private
health insurance:
Employee discount:
- Biannual
bonus:
Supportive and
friendly working environment
Job Types:
Full-time, Permanent
Salary:
From £11.00 per hour
Benefits:
- Additional leave
- Casual dress
- Employee discount
- Flexitime
- Free parking
- Onsite parking
- Private medical insurance
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Nottingham: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What attracted you to this role at DIY BUILDING SUPPLIES LTD?
- What do you consider to be your greatest strengths and weaknesses?
- Explain what you believe is great customer service and give an example of a time you have successfully resolved difficult customer complaint
- How would your colleagues describe you and what do you think makes you a great team member?
- What are your career aspirations? What support, opportunities, and/or development do you foresee you will need to fulfill these within DIY Building Supplies Ltd?
- What knowledge and skills, including IT skills, from your current role would help you to be successful in this role?
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (required)
Work Location:
In person
-
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