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Dispatcher
3 months ago
The post holder will provide cover during hours of , on a 4 on 4 off basis.
You will be the first point of contact for Bristol Ambulance EMS, being able to professionally manage inbound calls, conference calls and queries.
Main duties of the job
You will be able to provide a thorough understanding of the differing needs of different users, whether this be co-ordinating a conference call, taking a patient booking or engaging with staff throughout the night.
A good knowledge of IT systems (training provided), excellent phone manner, efficient reporting and being able to demonstrate your ability to work in a high-pressured environment is imperative to this role.
You will be the crucial link within the daily operation; therefore, you must be able to report and hand over accurately after each shift, having an awareness of the effect this has on the daily operation.
About us
Bristol Ambulance EMS, founded in the 1970's. We are operational from Thatcham Berkshire and as far South as Falmouth Cornwall.
BAEMS are trusted, reliable and expert in providing a patient-centred independent ambulance service for both the NHS and Private Health Care providers as well as well as private, individual patient transport.
What we offer
- Overtime paid monthly, at time and a half
- 4 on 4 off rota
- Fixed rota, know what days you are working over a year in advance.
- Generous annual leave entitlement, get your leave approved
- Opportunity for progression
- Access to training via our Pre-Hospital Care Academy
- Opportunity to work on a number of specialist projects including events and Paramedic Transfers
- Full uniform
- Free parking
- Staff discount
- Discount via company opted pension
- BUPA Employee Assistance Programme.
- Staff benevolent fund (Deano Scheme)
Job responsibilities
The post holder will provide cover during hours of , on a 4 on 4 off basis.
They will ensure all appropriate company policies and procedures are followed.
They will report to the Duty Operations Manager, ensuring that they are kept informed of operational performance and issues as they occur.
They will provide support to operational staff, ensuring that an effective method of two-way communication is maintained with these staff at all times.
They will be able to report vehicle defects following the correct processes
Allocate vehicles when required to support the smooth running of the next day operation
They will report sickness as and when it occurs, following the company sickness reporting process
They will undertake some administrative and data entry tasks throughout the shift to support other departments/stakeholders.
They will provide clear handover to operational day dispatcher and control colleagues.
Post holders will present themselves for duty in accordance with the Company dress code and in the uniform provided at all times whilst on duty.
They will at all times promote and uphold the Vision and Values of the company and be focussed on delivering the highest quality patient care, improving the working lives of all staff.
Job Types:
Full-time, Permanent
Salary:
£
Average Hours: 42
Salary:
£26,776.00 per year
Benefits:
- Company pension
- Employee discount
- Onsite parking
- Referral programme
- Store discount
Schedule:
- 12 hour shift
Work Location:
In person