Medical Receptionist/administrator Gp Surgery

1 week ago


Romford, Greater London, United Kingdom LYNWOOD MEDICAL CENTRE Full time
Application will not be considered without completion of pre screening questionnaires.

Shift pattern : 8 am - 1 pm or pm or 8 am-6.30 pm
- shifts can be full days, half days or both.

Minimum - 20 hours

Primary key responsibilities
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels:

a. Maintain and monitor the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Clinically code data on Emis web (clinical system)

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into patients' healthcare records as necessary

j. Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

d. Scan patient related documentation and attach scanned documents to patients' healthcare record

e. Complete opening and closing procedures in accordance with the duty rota

f. Management of repeat prescriptions, ensuring they are processed accurately and efficiently

g. Order and monitor stationery supplies

h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover

i. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

j. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training

k. Identify and provide team training where required

l. Support the reception manager in producing and maintaining the duty rota

m. Support the Practice Manager with all Patient Participation Group related matters

Person specification

Qualifications
Educated to GCSE level or equivalent
-
Essential
GCSE Mathematics and English (C or above)
-
Desirable
AMSPAR Receptionist Qualification
-
Desirable
NVQ Level 2 in Health and Social Care
-
Desirable

Skills
Excellent communication skills (written and oral) -
Essential
Strong IT skills -
Essential
Clear, polite telephone manner
-
Essential
Competent in the use of Office and Outlook -
Essential
EMIS user skills -
Desirable
Effective time management (planning and organising) -
Essential
Ability to work as a team member and autonomously -
Essential
Good interpersonal skills
-
Essential
Problem solving and analytical skills
-
Essential
Ability to follow policy and procedure
-
Essential

Experience
Experience of working with the general public
-
Essential
Experience of administrative duties
-
Desirable
Experience of working in a healthcare setting
-
Desirable

Personal Qualities
Polite and confident -
Essential
Flexible and cooperative -
Essential
Motivated
-
Essential
Forward thinker
-
Essential
High levels of integrity and loyalty -
Essential
Sensitive and empathetic in distressing situations
-
Essential
Ability to work under pressure
-
Essential

Other requirements
Flexibility to work outside of core office hours
-
Essential
Disclosure Barring Service (DBS) check
-
Essential

Job Types:
Part-time, Permanent

Pay:
£11.44-£11.80 per hour

Expected hours:
per week

Benefits:

  • Employee discount
  • Store discount

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends
  • Overtime

Education:

  • GCSE or equivalent (required)

Experience:

  • Customer service: 5 years (required)

Work Location:
In person

Application deadline: 03/06/2024

Reference ID:
LYNW03

Expected start date: 24/06/2024

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