Call Centre Agent

2 weeks ago


Swindon, Swindon, United Kingdom PLOOMS LTD Full time

Duties:

  • Handle incoming calls from customers and assist with inquiries or issues
  • Make outbound calls to follow up on customer requests or sales leads
  • Up sell products or services to customers as appropriate
  • Conduct data entry tasks accurately and efficiently
  • Communicate effectively with customers in English and other languages as needed
  • Analyse customer needs to offer tailored solutions
  • Maintain phone etiquette standards at all times

Qualifications:

  • Ability to communicate effectively and professionally
  • Skilled in data entry with high accuracy
  • Experience in upselling products or services is advantageous
  • Empathy and patience when dealing with challenging situations or difficult customers


This role offers the opportunity to work in a dynamic call centre environment where you can utilise your communication skills and contribute to customer satisfaction.


Pay:
From £24,359.71 per year

Benefits:

  • Company events
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Swindon: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 27/06/2024
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