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Reception Team Leader

3 months ago

Northampton, United Kingdom Village Hotels Full time
Reception Team Leader - Beeston

Receptionist Team Leader

First impressions are the most important right? The reception team at Village Hotel Club are the first friendly face our guests see and sometimes the last before they depart. From reception, you will support the team to ensure that every guest gets a warm, vibrant Village Hotel Club welcome. You will support in training your teams to become the Guru's of the hotel offering and the local area. Nothing is too much trouble. Creating a can do attitude so our guests know that nothing is too much

Work, Grow, Play Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as...

  • Complimentary full leisure club membership for you and a family member or friend worth 1500 annually.

  • Employee Discount on overnight stays at Village Hotels starting from 35 based on 2 sharing

  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel

  • Exciting training platform with gamified learning

  • Discounts and cashback offers on many High Street Brands

  • A range of Well-being and Healthcare benefits

  • Financial wellbeing support via Salary Finance

  • Employee Assistance Programme

  • Flexible working hours

  • A fun, supportive and inclusive work environment with loads of Development opportunities

  • Regular team events with our BIG People days monthly

  • Excellent Reward and Recognition Incentive schemes

  • Monthly well-being programme for all employees to support your mental health

  • Anniversary rewards for key milestones of service

  • Holiday Purchase scheme

  • Birthday day off

  • Electric car salary sacrifice scheme

*T&C's apply based on your contract


But what we need from you...

-Personality, and bags of it
-A great memory, to add that personal touch for returning guests
-Proactive problem solver
-A passion for delivering the best guest experience
-Strong communication
-Team player and ability to partner with other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way