Team Leader

5 months ago

Northampton, United Kingdom Northampton General Hospital Full time

To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists. To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS) and the Hospital Results System (ICE). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.

To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure. To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets. To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots.

Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required. To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.

To support the Clinic Co-ordinators in times of absence or high workload.

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