Security Control Centre Manager

Government Property Profession Career Framework (Link)

This role sits within the following:

Job Family Workplace & FM

Core Role Workplace Management

Level Practitioner

Key accountabilities

Security Control Centre Operations Manager

This role involves operationally managing the SCC function delivered by the supply chain partner. Being a main stakeholder in all governance regarding the SCC. Ensuring the SCC supplier provides the service as expected while being the main point of contact for estates and operational delivery colleagues on SCC matters and reporting. Working closely with the internal supply chain managers to ensure a joined up smart client approach to supplier management.

Security Control Centre Data Manager

Managing the Data Controller function within the DWP Estates SCC team. Assisting in planning and designing the new data controller function within Estates prior to go live. Ensuring requests for CCTV/Body Worn Camera footage from all internal and external stakeholders are dealt with in a safe, secure, compliant and timely fashion, while working with internal stakeholders such as the Right of Access Request and Counter Fraud & Compliance Directorate teams.

Key accountabilities

• Support G7 National Security Lead SCC to develop requirements for physical security across the DWP Estate, along with integration to the Security Control Centre (SCC)
• Assist on the development of SCC process mapping, workflows, and reporting lines, alongside DWP Stakeholders and the SCC Supplier
• Assist on monitoring the SCC Contract delivery, working closely with the Supply Chain Management team (Security and FM) and the departments integrator
• Create lasting relationships with DWP Service Delivery supply chain partners to ensure the required service is delivered by our SCC Supplier
• Supporting DWP Estates security managers, Physical Risk & Security Team, supply chain management team, and Estates field managers to ensure all SCC functions are delivered to the required standard and within the required timescales
• Manage the relationship for Service Delivery with DWP commercial teams regarding any SCC contract changes and/or required improvements
• Work with the SCC Supplier to encourage change and innovation
• Work in partnership with DWP SD Security managers to support the Estates contribution in the National Security Review, ensuring the relevant security systems within buildings are integrated into the SCC and reported in the review
• Assisting in the delivery of the SCC security contract, systems, and manned guarding provision, through mobilisation and into operational implementation
• Ensure any new security systems are commissioned to the SCC within agreed timelines and fully functioning
• Assist any Service Delivery security related projects where connection may be required for new security systems to the SCC
• Assist in and undertake appropriate governance with the SCC provider, ensuring the use of escalating and reporting structures within DWP to inform appropriate stakeholders of SCC performance
• Participate in and inform on SCC stakeholder engagement while ensuring appropriate comms are disseminated to all required areas of responsibility
• Track, create and assure all reports that come from the SCC, while working with the SCC supplier and other department stakeholders to ensure any data/reporting required is provided
• Management of the Data Controller function within the SCC team, ensuring access requests are triaged and delivered on time and securely
• Remain alert to emerging issues and trends which might impact your work area, identifying risks and resolving issues efficiently
• Analysing and using a range of relevant, credible information from internal and external sources to support decisions
• Act as a point of contact for escalation of SCC security delivery issues, escalating issues as required to internal security stakeholders and risk teams while ensuring that any remedial actions are taken and applied
• Maintaining regular interface with the SCC Security Supplier to provide direction and support on Estates Service Delivery requirements (Business as Usual (BAU) and future initiatives)
• Management of the Data Controller function within the SCC team, ensuring access requests are triaged and delivered on time and securely
• Championing and communicating new initiatives impacting on the Estates Field Team and DWP Operational Team
• An analytical mind with the ability to take a broad overview of the complexities around the existing Estate and determine a proportionate cost-effective response to replacement systems and equipment
• Provide representation within Security Digital Networking forums to provide input into projected initiatives/projects
• Foster a one team approach to managing security amongst DWP stakeholders to ensure a security focussed environment

Person specification

Essential Skills, Knowledge & Experience

• Proven experience in a security/operations delivery role, in particular the area of delivering/managing security/FM requirements within a large complex environment
• Demonstrable experience in a FM/premises/property related role aiding in programme role out and management of supply chain partners to achieve goals
• Understanding and application of current legislation governing the security provision across a large organisation
• Proven track record of formulating security related operating practices using either physical or technical security solutions
• CAFM and management information reporting experience supporting programme roll out and BAU site operation
• Experience in providing detailed reports and presentations for a range of DWP and supply chain stakeholders
• Working effectively and in partnership with supplier partners and subject matter experts to ensure best and appropriate course of action
• Making risk-based decisions prior to determining the most appropriate intervention

Qualifications/professional memberships

Desirable

• Diploma in Security (BTEC) or similar preferred

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of 42,614, Department for Work and Pensions contributes 12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed

Hybrid Working

This job role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

STAGE 1 - APPLICATION & SIFT

As part of the application process you will be asked to provide a Personal Statement of no more than 1000 words against the essential criteria as outlined above. You will also be asked to provide a short CV.

Your CV should be fairly short and just evidence very brief details of your work history, qualifications etc in the sections that follow.

Please do not submit a speculative application where you do not meet at least 50% of the essential criteria as these applications will be unsuccessful. Do not include Behaviour examples within your application as these will not be assessed in the sift and will only be used at interview stage.

Further details around what this will entail are listed on the application form.

There will be an initial sift of applications based on the Personal Statement only, so please ensure you evidence how you meet the Essential Skills, Knowledge & Experience requirement contained in the vacancy in this section. This will form a short list for interview.

STAGE 2 - INTERVIEW

All candidates who are successful at the sift stage will undertake a single virtual video interview.

The interview will follow a blended approach which will help us assess candidates Behaviours and Strengths.

You may also be asked an additional question to validate your knowledge which will be measured against the essential criteria as specified in the vacancy.

Currently the sift is scheduled to take place w/c 3 February 2025and interview dates w/c 17th or 24th February 2025. Interviews are scheduled to take place virtually and dates are subject to change.

Further Information

Find out more about Working for DWP

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service or Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should Contact Government Recruitment Service via DWPrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

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