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Supporter Development Officer

3 months ago

Sidmouth, United Kingdom NFP People Full time

Supporter Development Officer

We have an excellent opportunity for a Supporter Development Officer to join our busy Supporter Development team.

Position: Supporter Development Officer

Location: Sidmouth, Devon / Hybrid working

Hours: Full time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £29,626 per annum

Contract: Permanent

Closing Date: Sunday 8th September 2024 – we reserve the right to close this vacancy before the advertised date and therefore encourage early applications.

The Role

We have an excellent opportunity for 2 proactive and professional team players with outstanding communication, decision-making making and interpersonal skills and a strong customer service ethic to join our busy Supporter Development team who cover several areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officers, teams across the organisation and the wider Income Generation Department you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Your principal duties and responsibilities will include:

 

  • Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
  • Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
  • Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
  • Report on the targets and KPIs of campaign activity.
  • Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
  • Project managing campaigns and activity including expenditure budgets.
  • Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

 

About You

You will have:

 

  • Demonstrable experience in managing fundraising or customer service campaigns and Activities.
  • Project management experience.
  • A proven track record of working within a team environment with complex internal stakeholders.
  • Experience in managing direct marketing budgets and supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
  • Knowledge and experience of CRM systems.
  • Able to maintain a high level of accuracy and attention to detail whilst working with several conflicting demands and deadlines.

 

About the Organisation

The charity is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

“The Sanctuary is a positive place to work with friendly staff and a wonderful charity. With amazing work throughout the world, once you join you never want to leave”

Benefits include:

 

  • Competitive pension
  • Life assurance – 4 x annual salary
  • Sickness income protection
  • 31 days of holiday (including Bank holidays), rising to 34 will each full year of service
  • Wellbeing team.
  • Recorded Pilates and Yoga classes
  • Long service awards
  • Healthshield plan
  • Free parking
  • Subsidised restaurant and shop

 

The organisation is a Disability Confident Employer and is committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Support Development Officer, Campaign Management, Individual Giving Officer, Supporter Development, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.