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Doorperson - London

2 months ago

London, United Kingdom The Landmark London Hotel Full time
Doorperson - London

Enrich the Journeys of our People and our Guests as our Doorperson

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Doorperson are:

Salary: 23,795.20 + service charge

Pension with company contributions

50% discount in all our restaurants and Spa treatments across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more

We are currently looking for a passionate Doorperson, to join our Concierge Team on a permanent, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Doorperson, your main duties and expectations for the role will include:

Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.

Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.

Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest

Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times

Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.

Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.

You will be required to work 40 hours per week, on a shift rota.

We are ...

#20 best company to work for in The Best Companies to Work For List 2023

One of the best hotels in London

A Leading Hotels of the World member

5 red stars

2 rosettes

London Healthy workplace Award by the Mayor of London

If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional

All applicants must be legally eligible to work in the UK