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Doorperson

2 months ago

London, Greater London, United Kingdom COMO Metropolitan London Full time

About COMO Metropolitan London

COMO Metropolitan London is a luxury hotel and resort that offers a unique and holistic approach to hospitality. Our commitment to wellness, nutrition, and inspiring destinations sets us apart from other hotels and resorts.

Job Summary

We are seeking a highly skilled and experienced Doorperson to join our team. As a Doorperson, you will be the first point of contact for our guests and will be responsible for providing a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Proactively welcome all arriving guests, paying special attention to repeat guests and VIPs, taking care of their luggage arrangements whilst personally escorting them to the Front Desk.
  • Assist departing guests with their luggage and liaise with other departments to coordinate arrangements for ongoing travel.
  • Park cars for hotel guests and Nobu London diners, following the Hotel charging procedure and recording the information correctly.
  • Deliver a friendly, efficient and attentive level of service throughout our guests' stay, in accordance with Company standards.

Requirements

  • A background in 4*/5* hotels
  • A full UK driving license
  • A proactive approach with a self-driven attitude
  • Excellent social interaction and communication skills
  • Ability to work calmly whilst under pressure and remain customer focused
  • A team player with a flexible attitude
  • Prior knowledge of London and the surrounding area to assist guests

Benefits

  • 28 paid holidays per year, increasing with service
  • NEST Pension
  • Complimentary freshly prepared meals on duty
  • Uniform and free laundry and dry cleaning uniform service
  • Career development opportunities
  • A recruitment bonus for successfully introducing another employee to COMO Metropolitan London
  • The Met Experience – complimentary bed and breakfast stay at COMO Metropolitan London
  • Employee rates in all COMO Hotels and Resorts properties
  • In-house spa and food and beverage discounts
  • Local business discounts
  • Two day new hire orientation programme