Outreach Team Manager

3 weeks ago

East London, United Kingdom Hestia Housing Support Full time

We are Hestia. Wemake a difference. 

At Hestia, we are guided by our core values and arededicated to fostering an equitable, diverse, and inclusiveorganisation. We provide a range of services, including DomesticAbuse support, Modern Slavery assistance, Mental Health &Complex Needs care, and Criminal Justice. Our mission is to empowerindividuals to rebuild their lives and achieveindependence.

The service you willwork in….

Our Modern SlaveryResponse Team works with potential survivors of Modern Slaveryidentified via the National Referral Mechanism. We supportthousands of survivors to access services to support their recoveryand reintegration. This includes high quality emotional andpractical support within a tiered support structure,within which the outreach teams work. We work in closepartnership with key stakeholders and local partners tooptimise outcomes for our service users. The Team Managerwill be responsible for managing and coaching a high performingteam to ensure the delivery of an excellent support service tosurvivors. They will also support with other management functionsas required within the framework of the Modern Slavery VictimCare Contract and Hestia's internal processes.

A day in this role lookslike….

As a Team Manager atHestia, you will play a crucial role in our Modern SlaveryService.Your contributions will directly influence the livesof our service users, guiding them towards a path of empowermentand independence.

A day will never look the sameand some of the things you can expect to do/be responsible forare:

  • Lead, develop and support ateam of advocates to ensure high quality service delivery thatachieves agreed standards of care and support, in compliance withthe Modern Slavery Victim Care Contract requirements, and Hestiapolicies and procedures.
  • Monitor the team'sperformance against contractual requirements and internalexpectations.
  • Motivate and support the team todeliver Hestia's vision and represent Hestia's values.
  • Participate in recruitment; oversee induction; superviseand appraise staff; identify training needs; manage disciplinaryand grievance procedures; and ensure that all tasks are carried outwithin Hestia's policies, procedures, and good practiceguides.
  • Deliver training, including inductingnew starters and training existing staff on new systems andprocesses as required.
  • Promote the aims andobjectives of the organisation externally as required and representthe organisation by building effective relationships withpurchasers, funders and external agencies.
  • Support senior management with reporting both internallyand externally to ensure the service is performing and ensuringbest outcomes for service users. • Work with the senior managementteam to enable the organisation to develop its aims and objectivesby participating in meetings and processes to furtherorganisational policy and practice development.
  • Attend appropriate training, including specialisttraining courses to develop personal skills and knowledge relevantto the post.
  • Empower service users and ensurea person-centred approach to the support provided.
  • Deal with routine requests from colleagues (HR, finance,senior management, etc.).
  • Keep effectiverecords of support provided on our case managementsystem.

WhyHestia?

Joining Hestia means morethan just a job; it's an opportunity to be part of somethingbigger. We offer a supportive, inclusive and resolution driven workenvironment where your contributions are recognised and valued. Asa member of our team, you will have the chance to grow bothpersonally and professionally while making a lasting impact on thelives of those we serve.

We are looking forcandidates who bring a combination of passion, expertise, anddedication to the table. To excel in this role, you shouldpossess:

  • Experience andunderstanding of working with or supporting vulnerable people•
  • Experience of team management includingexperience of recruitment, induction, supervision, motivation,appraisal, training, disciplinary and grievance issues.•
  • Experience of performance monitoring toensure consistently high service user standards
  • Ability and experience of managing a service withinbudget Job Description & Person Specification | HRH14-SD07Skills/ Knowledge:
  • Understanding of, and theability to implement, good Equality & Diversitypractice
  • Proficient with computer systems andable to create accurate reports and support staff to use computersystems effectively by recording client data accurately and to ahigh standard
  • Knowledge and understanding ofsafeguarding issues and ability to address themappropriately
  • Knowledge of methods ofassessing, formulating, implementing, recording, reviewing andmonitoring service user support and assessment plans
  • Ability to write and interpret complex reports
  • Excellent level of spoken and written English andgrammar

Ourcommitment to Equality, Diversity, andInclusion

Our services users comefrom all walks of life and so do we. We hire great people from awide variety of backgrounds because it makes us stronger. We arecommitted to creating and maintaining a diverse and inclusiveworkforce and value the skills, abilities, talent and experiences,different people and communities bring to ourorganisation.

We are a disabilityconfident employer

Hestia isproud to be a disability confident employer, dedicated to theemployment and career development of individuals with disabilities.We offer a guaranteed interview scheme for all applicants withdisabilities who meet the minimum criteria for the role they haveapplied for. We also provide reasonable adjustments during theselection and interview process, and throughout your employmentwith us.

SafeguardingStatement

Hestia is committed tosafeguarding and promoting the welfare of adults, children andyoung people who are potentially at risk, and we therefore expectall staff and volunteers to do the same. We require all staff toundertake internal and external safeguarding training throughouttheir employment with Hestia.

We reserve the rightto close this job advert early should we receive a high volume ofapplications or if the position is filled before the closing date.We encourage interested candidates to apply as soon as possible toensure their application isconsidered.

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