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Junior Customer Service Agent

3 months ago

Harrogate, United Kingdom Arrow Electronics, Inc. Full time
Position:
JuniorCustomer Service Agent

JobDescription:

Arrow'sEnterprise Computing Solutions (ECS) business is a globaltechnology enablement company that brings innovative IT solutionsto the market to solve complex business challenges. We delivervalue-added distribution, business consulting, and channelenablement services to the world's leading technology manufacturersand their channel partners that serve commercial and governmentmarkets. Find more information about us on our page:arrow.com/globules/ And watching the following Arrow CorporateVideo - YouTube

Junior Customer ServiceAgent

We are looking for an ambitiousCustomer Service Agent to join the team based in Harrogate (onsiteposition). After probation period, hybrid model will beapplicable (3 days office/ 2 days home). There are 5excellent Customer Service Agents, including a Team Leader. Theyare the main point for contact for our UK & Ireland basedclients, guiding our customers through the post-sales process. Ifyou are enthusiastic, confident and love talking to other people -this role was created for you

TheCustomer Service Agent at Arrow will work aspart of a busy team providing excellent Customer Service to Arrowcustomers. You will be responsible for providing day-to-day salessupport and customer service activities for assignedaccounts.

What will you be doing atArrow ECS?
  • Providing supportto customers and internal Account Managers in the day to dayrunning of the accounts and assisting with customerqueries.
  • Liaising with other departmentsinternally e.g.: Purchasing, Accounts, Dispatch, TechnicalConsultants, to fulfil customer requirements/queries, organizingshipments etc.
  • Resolving queries and raisingcredit where necessary.
  • General administrationduties: preparing reports etc.
  • Updatingcustomers of deliveryexpectations.


Whatare we lookingfor?
  • Experience in theoffice/ administration job and CustomerService
  • Business fluency inEnglish
  • Good working knowledge of all Microsofttools- especially MS Excel.
  • Understands thesales process and the importance ofcustomers.
  • Highly motivated, with a pro-activeapproach to their workload.
  • Good organizationskills - Able to work on their own.
  • Teamplayer.


What isin it For You?
  • This is afull-time position.
  • Working hours: Mon-Fri9.00-5.30 with 1h for lunch. You will need to be flexible at busyperiods and willing to work over the standard working hours ifrequired.
  • Permanent contract with 6 months'probation period.
  • Competitive and attractiveemployee compensation package
  • Reliable &trusting work environment
  • Cooperative team withflat structures and communication
  • Professionaland personaldevelopment


Arrowis an equal opportunity employer and is committed to creating aninclusive and diverse working environment by providing equalemployment opportunities for all qualifiedpersons.

Do you see yourself as ourfuture colleague? If yes - send us yourapplication.

#LI-KA1

Location:
UK-Harrogate,United Kingdom (OtleyRoad)

TimeType:
Fulltime

JobCategory:
Business Support