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Sales Team Lead

1 month ago

Weybridge, Surrey, United Kingdom Smarter Cover Ltd Full time

Company Overview: Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart. Role Overview: As a Sales Team Lead, you will lead a team of up to 10 sales agents in our Contact Centre. You will be responsible for achieving sales, quality, and behavioral KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1's). Key Responsibilities: Team Performance: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs. Coaching and Development: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements. Accountability: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy. Sales Culture: Lead by example, maintaining exemplary personal standards of Create a high-energy, professional sales culture that motivates and engages the team. Performance Monitoring: Complete and update weekly and monthly trackers, dashboards, and reports on business unit Participate in effective team meetings, buzz sessions, call listening and training sessions. Customer Focus: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset. Core Values: Customer First Mindset: Prioritize positive customer outcomes to drive healthy sales Leadership: Lead by example with high levels of personal Results Focused: Drive team performance through continuous improvement and Team Spirited: Foster a supportive, engaging, and motivational Key Skills: Performance coaching and training Data analysis and interpretation Strong communication skills High levels of emotional intelligence Organizational and planning skills Business acumen Ability to work under pressure Team player with a motivational approach Understanding and exceeding KPIs Literacy and numeracy Active and positive energy Change management Qualifications: Proven experience in sales management, ideally within a call centre environment Excellent verbal and written communication skills Resilient, hardworking, and self-motivated Strong leadership and coaching abilities High attention to detail Ability to learn and retain information quickly Adaptability in a demanding sales environment Commitment to 40 hours per week, Monday to Friday (09:00 AM – 18:30 PM) What's in it for You: Competitive starting salary (£40,000 - £60,000 DOE) plus uncapped commission Hybrid working after the first 3 months Celebratory work environment with events such as summer and Christmas parties, and sporting events Comprehensive training and development from seasoned professionals Various company benefits, including GymPass access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee). Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team