Shift Supervisor

1 week ago

Littlehampton, United Kingdom Cobra Coffee - Starbucks Franchisee Full time

Take your place at theheart of our community, where your voice matters and your passionfor customer service is brewed into everything we do. We have anexciting opportunity for you to join our team as a shiftsupervisor, you’ll take the lead of the shift, working with yourteam of baristas to create the Starbucks Experience for ourcustomers with high quality service, beverages, andproducts.

You’ll not only join the Starbucksfamily but the Cobra Coffee family. Cobra Coffee is proud to be aStarbucks UK franchised partner. We’re a company that cares abouthow we do business, it is important to us that our colleagues havea great work life balance with opportunities to develop theirskills and experience.

 

What to expect

You’ll need previous coaching or supervisory experience ina customer facing role. You’ll spend your time running shifts withour customers at the core, through coaching your team and creatinga positive learning environment to your partners on shift. You’llbe solving problems in the moment, so any experience you have inleading operational activities in a retail or hospitalityenvironment would be beneficial.

The best partabout this role is that no two days are ever the same. Working inone of our fast-paced stores, a typical day couldinclude:

  • Collaborating with theStore Manager, leading great shifts, supporting partners, andinspiring best moments and the Starbucks Experience for ourpartners and customers
  • Setting priorities andresources to determine roles and delegate tasks, looking at ways todrive the profitability of your store
  • Inspiring and motivating the store team to make everymoment right for our partners and customers, including pre-emptingand adapting to any potential issues and addressing/resolving anythat arise to optimise the customer experience
  • Identifying teachable moments to share best practiceswith the team
  • Executing store operationsduring scheduled shifts, including organising opening and closingduties
  • Ensuring all partners follow Starbucksoperational policies and procedures, including those for cashhandling and safety and security, to ensure the safety of allpartners during each shift
  • Providing qualitybeverages and food products consistently for all customers byadhering to all recipe and presentation standards. Follows health,safety, and sanitation guidelines for all products

Given the nature of our stores, our workinghours could include early mornings, evenings, weekends.

 

What we offer

  • 28 days holiday a year (including BankHolidays)
  • Free drinks and discounted food whenyou’re on shift, including £1 food items
  • Afree bag of coffee each month and a 30% partner discounts on food,beverages, and merchandise in Starbucks stores when not atwork
  • Third party discounts including 10% inSouthern Co-op food stores
  • Lifeinsurance
  • Comprehensive training includingcoffee knowledge and access to Starbucks Global Academy (our onlinelearning platform to help continuously develop yourself)
  • Career progression because here we actively promoteinternally

 

So, if you’re looking for a new opportunity, with usyou’ll be welcomed, you’ll be challenged, you’ll be inspired. Hereyou’ll be heard. Because here, you’re a part of it all. Here youbelong.

 

What is ourprocess?

Application > CVreview > Telephone Interview > Provide right to workdocumentation > Interview and in store experience > Offer andonboarding

 

INDCH

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