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Customer Service Advisor

3 months ago

Huddersfield, United Kingdom Focus Brands Full time

Are you a customer service professional seeking an exciting opportunity to work for a leading Sports & Fashion Brand Design House? We are a market leader in the design, sourcing, distribution, and promotion of high-profile brands, within the UK and International markets. Following a recent change in ownership and transformation of our business operation, we are actively recruiting talented individuals to join our newly relocated customer service team based at our HQ in Huddersfield. This is a unique opportunity to join our team at the start of this visionary journey, if you’re ready to make your mark in a forward-thinking company and thrive in a collaborative environment, we want to hear from you. Join us in shaping the future of our growing brand and driving our financial success to new heights.

As a Customer Service Advisor - Export, your role entails supporting the export operations of the business by efficiently managing orders and coordinating with relevant internal departments. Your performance will be evaluated based on Key Performance Measures (KPMs) aligned with the probation period and performance development review (PDR) process. Your responsibilities include tracking production schedules, preparing tailored declarations and trackers for customers, ensuring timely communication regarding product availability, coordinating with the Finance team to secure customer financials, understanding and meeting individual customer requirements for labelling, packaging, order processing, and invoicing, facilitating the provision of the necessary documentation for customs clearance through customers' forwarders, and assisting team members in resolving day-to-day inquiries while fostering relationships with commercial, finance, and sales representatives.

Hours of Work: Full Time, Permanent, Mon – Thur 8.45-17.00, Fri 8.45-16.00

Customer Service Advisor – Export Requirements:

  • GCSE / A-LEVEL
  • Office experience preferred
  • Excellent administrative skills
  • High level of attention to detail
  • High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively.
  • Intermediate/Advanced level in Microsoft Office applications
  • Self-motivated and committed to excellence.
  • Professional and customer focussed.
  • Reliable and trustworthy
  • Calm under pressure and patient.
  • Ability to work as part of a team.

Preferred Experience:

  • Have worked on ERP systems or similar internal business order management style systems (including SAP, Oracle Net Suite, Microsoft Navision/Business Central or Visual Access).

Customer Service Advisor – Export Benefits:

  • Up to 30 days holiday   Our employees’ get a competitive holiday allowance which increases by 1 day per year, to a maximum of 30 days (FTE)
  • Free onsite parking
  • Early finish Fridays

As an organisation we aim to attract and retain the best talent within our industry, the salary and benefits of this role reflect that intent and will be disclosed during the next stage of the selection process. We offer a flexible approach to hybrid working tailored to the needs of each role and the demands of our business, details of which can be discussed during the interview process.

Ready to take on the thrilling adventure of being a Customer Service Advisor – Export? If you're confident you've got what it takes, don't hesitate – apply now