Technical Support Technician

3 weeks ago

Bristol, United Kingdom Stannah Full time

We have anewly created opportunity for an experienced lift industryprofessional to join Stannah as a Technical SupportTechnician.

Stannah have recently been awarded amajor national lift and escalator contract. This is a fantasticopportunity for us to grow this area of the business and hascreated jobs within our company.

As a TechnicalSupport Technician, you will be instrumental in developing andexecuting a national improvement plan aimed at enhancing first-timefix (FTF) rates and reducing repeat callincidents.

This is job is to cover the south ofEngland, the successful candidate must be willing totravel.

Working closely with the ReliabilityEngineer, you will analyse performance data, identify areas forimprovement, and collaborate with engineering teams to boosttechnical skills and service delivery.

Your rolewill be pivotal in driving operational excellence and enhancing thecustomer experience.

JobResponsibilities:

  • Assistin identifying and targeting underperforming assets to improvefirst-time fix (FTF) and reduce repeatcalls.
  • Provide detailed reports on productissues and trends, and develop standard technical reportingformats.
  • Contribute to establishing a reviewand prioritisation process by analysing trends and customer data tocreate a focused improvement plan.
  • Develop anddeliver technical training programs and create supportdocumentation to address skill gaps and product-specific issues inthe engineering and field managementteams.
  • Collaborate with technical teams toadjust maintenance methodologies and implement solutions thatimprove operational performance andreliability.
  • Monitor and report on performanceimprovements, provide proactive solutions to technical challenges,and coach engineering teams to ensure high levels of customerservice

JobRequirements:

  • Provensuccess in providing technical analysis and support within the liftindustry, with experience in managing and delivering technicaltraining programs.
  • Strong ability to leadtechnical improvement initiatives, with clear goal-setting,reporting, and progress measurement.
  • Skilled incoaching and motivating teams to deliver high-quality technicalservice and customer satisfaction.
  • Professionalor technical qualifications required; NVQ 4 in LiftEngineering
  • Willingness totravel

CompanyInformation:

Stannah is afamily-owned manufacturing and engineering company. Our productsmove people and goods in and around homes and buildings. We makelife easier for people. We do this by improving access for greaterconvenience and independence.

Joseph Stannahfounded the business in 1867. A lot has happened since then andtoday Stannah is a global business. The family is in their fifthgeneration and plays a hands-on role in running the business. Mostpeople know us for our stairlifts. Our range of products includeslifts, escalators, and homelifts. We also provide maintenance andrepair services.

Stannah Group is an equalopportunities employer. We welcome and encourage applications fromcandidates of all backgrounds, identities, and abilities. We are aDisability Confident Committed Employer. We treat all our jobapplicants fairly and with respect.

Our employeesare the heart of our business. We take great care to create aworking environment where everyone feels valued. Join our team andbe a part of our diverse and inclusivecommunity

BenefitsInclude:

  • Market AlignedSalary, paid on a monthly basis
  • Profit ShareBonus Scheme, paid to all employees every quarter. Based on GroupCompany profits
  • 25 days holiday, plus bankholidays
  • Holiday scheme to buy extra days’annual leave
  • Pension Scheme. Matchedcontribution/salary sacrifice
  • SimplyHealth CashPlan. Allows you to claim towards health costs. For example,dental, optical, physiotherapy, chiropody treatments andmore
  • Life AssuranceScheme
  • Long Service award scheme, with holidaybenefit
  • Company Benefits Discount RewardsScheme. Includes shop discounts, hotel discounts, days out, andmore
  • Employee Assistance Programme. A workplaceinitiative to support and enhancewell-being
  • Enhanced maternity and paternityprovision
  • Company Funded LinkedIn LearningAccount
  • CompanyVehicle

We reserve theright to close this vacancy early if we receive high numbers ofapplications for the role.

#NWR

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