Receptionist - Chipping Norton

2 months ago

Chipping Norton, United Kingdom The Bamford Collection Full time
Receptionist - Chipping Norton

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

ABOUT THE ROLE

This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you

SALARY: 11.55 per hour + 1.50 Tronc (Total package 13.05ph)
HOURS: Full Time

RESPONSIBILITIES

  • To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face.
  • To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
  • To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
  • To work closely with other departments to ensure service & our guest experience is seamless across the business.
  • Ensure payments are processed accurately and with confidence and discretion.
  • To have a positive and energetic attitude, contributing to a pleasant working atmosphere.
  • To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties.
  • To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
  • To be punctual and immaculately groomed for every shift.
  • To be flexible in your approach to work, assisting other areas of the business as needed.
  • To be an ambassador and knowledgeable about the Bamford Collection.

SKILLS YOU WILL BRING

  • Exceptional communication skills
  • Proactive luxury customer service
  • Time management
  • Valid UK Driving License
  • Microsoft Office

PERKS & BENEFITS

  • Discounts: We offer a range of discounts on our products, treatments, and dining
    experiences from day 1.
    Volunteering Days: Employees are offered one paid day per year to volunteer with a
    charity of their choice.
    Private Medical: We offer subsidised private medical insurance through Bupa.
    Pension Scheme: Pay up to 9% of your salary into your pension each month; we
    contribute up to 4.5%.
    Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
    Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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