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Account Director

2 months ago

London, United Kingdom Content Marketing Agency - Central London Full time

Based in Central London, we are a marketing agency trusted by our global blue-chip clients to bring their stories to life through multi-platform creative work, including innovations using the very latest in AI. As we continue to grow we are looking for an exceptional strategic thinking Account Director to join our team to drive forward our client-centric approach.

As Account Director, you will be an outgoing strategist, detective, client psychologist and futurist Our best new business opportunities often live with existing clients. You’ll develop new business from these existing clients and actively seek new growth opportunities.  Approaching clients in the right way, you will take a close look at our existing relationships and make sure they are working optimally. You’ll have exceptional people skills and be able to diplomatically handle occasional difficult conversations around scope, timeline and budget in a constructive way.  

You will currently be an Account Director or Senior Account Manager.  Ideally, you’ll have experience working in an agency landscape where you’ve led accounts and were expected to understand the wider commercial agenda of your clients. 

You will spend most of your time in our studio in Central London or onsite with our clients. We are a small team so you will need to be a self starter, be able to hit the ground running and not be afraid to take responsibility. We are open to new ideas and there’s the opportunity to have a real impact on the business. 

Role Overview

Our business has grown organically by word of mouth through providing great work for great clients. This is a key part of our ethos and one that you will help to continue through the nurturing of existing and new relationships. Supporting our clients, consultative in your approach, you will strive to really understand the heart of their business and how we can add long term value through our partnership. 

Main responsibilities

  • Proactively own the client relationship, growth, NPS and longevity.
  • Investigate and understand the client's goals and KPIs.
  • Uncover clients’ challenges & priorities.
  • Research the client’s markets and provide strategic insights, ideas and solutions to ensure the best possible results from projects and overall client relationships. 
  • Look ahead to understand what's changing for the client.
  • Develop and grow the Client Services team in line with the businesses growth strategy. 
  • Aid new business pitches and winning new clients.
  • Calling, meeting, entertaining and building deep relationships with clients.
  • Proactively explore opportunities to expand existing client spend. 
  • Lead all new work/quoting discussions with clients.
  • Own project financials/managing and forecasting budgets. 
  • Owns the commercial success of the client account through delivery of experience, outcomes and increased revenue. 

About you

  • Demonstrable experience of delivering Client projects in a similar environment and level and growing accounts. 
  • Natural relationship builder with a nurturing approach, able to build trust and respect with clients and your team. 
  • You will have an adaptable communication style, the ability to read the room  and respond accordingly with diplomacy and empathy. 
  • Self starter, proactive and driven. 
  • You will be adept at making commercial decisions that are right for the agency and the client. 
  • You have a high level of emotional intelligence and demonstrate active listening skills in your approach. 
  • Have a genuine passion for our client’s businesses.

What’s in it for you? 

Ability to be part of a critical growth stage of the agency

Potential to grow and build the Client Services team with the Founder and Senior Team