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Visitor Operations

2 months ago

Omagh, United Kingdom The National Trust Full time
Visitor Operations & Experience Manager - Enniskillen

Summary

We are looking for a Visitor Operations and Experience Manager to join the Fermanagh portfolio If you're passionate about creating engaging and innovative visitor experiences and thrive in a hands-on operational management role, this opportunity is perfect for you. Bring your creativity and leadership skills to a position where every day is an adventure in delivering memorable experiences for our visitors.

What it's like to work here

Reporting into the General Manager, you'll be responsible for the strategic planning and day-to-day management of the visitor experience offer across the portfolio. With direct line management for 4 team members, you'll be leading the development and direction of visitor engagement, including interpretation and property programming.
This role is based at the Fermanagh Portfolio. National Trust Fermanagh features three magnificent historic estates, offering breathtaking views, extensive woodland, and forests, all located close to Enniskillen and approximately 2 hours from Belfast and Dublin. Fermanagh is a rural community which borders the Republic of Ireland.

What you'll be doing

The Visitor Operations & Experience Manager is critical to the day-to-day management, as well as a key member of the Property Leadership Team. You'll work collaboratively with other members of the portfolio team, consultants, local communities to lead the development and delivery of the visitor offer in Fermanagh. Exploring creative and innovative ways to share the incredible stories that the portfolio has to offer, as well as looking at ways in which to be more relevant to our local communities.

Who we're looking for

  • Brilliant people skills, including management and collaborating as well as influencing and negiotating 
  • A love of creative, innovative and brilliant experiences
  • A knowledge of data, trends and budgets 
  • Great planning skills


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.