Receptionist - Omagh

**Factor**

Essential Criteria

**Qualifications**:
5 GCSEs (Grade A-C) to include English Language and Mathematics or equivalent qualifications (A)

Experience

A minimum of 3 year’s reception experience in a paid capacity (A)

A minimum of 3 year’s experience of working with Microsoft packages including Word, Excel, PowerPoint, Outlook (A)

Experience in a similar role in the community / voluntary sector (A)

Experience in updating various social media platforms for professional purposes (A)

Experience creating content via INDESIGN (A + I)

**Essential Criteria**

Knowledge and understanding of

Confidentiality & Data Protection

Health & Safety Requirements

Records management Data collation and database management

**Skills**:
Excellent interpersonal and communication skills

Excellent organisational skills and effective time management

Ability to work on own initiative and problem solving skills

Proficiency in oral and written skills to a level consistent with the duties of this post

Good standard of computer and literacy

Work effectively as a member of a team

Ability to prioritise and meet deadlines

Personal characteristics

Enthusiastic and self-motivated with a strong work ethic and a can-do attitude

Commitment to continuous improvement of the Clients systems, procedures and operations

Approachable

Resourceful

Flexibility including undertaking evening and weekend work as and when necessary

Eye for detail

Willingness and ability to undertake training as required

Ease and curiosity in the digital realm
- **Job Duties**_

**1.** **Principle Focus of Role**

**1.1.** To ensure that all visitors and clients are received in a welcoming, professional and sensitive manner, and that all enquiries and correspondence, which come through reception, are directed to the appropriate personnel in a timely manner.

**1.2.** To provide assistance and administrative support to all areas of the organisation under the direction of the Management team.

**2.** **Reception & General Administration**

**2.1.** **Receive**, in a welcoming, sensitive and professional manner, those who come to the Centre. This includes informing appropriate Centre personnel of the arrival of clients, visitors and service providers etc.

**Attend to 2.2. Attend to telephone related duties which includes answering calls promptly in a professional manner, transferring calls to other Centre personnel, and operating the electronically controlled rear door mechanism. Related duties which includes answering calls promptly in a professional manner, transferring calls to other Centre personnel, and operating the electronically controlled rear door mechanism. Related duties which includes answering calls promptly in a professional manner, transferring calls to other Centre personnel, and operating the electronically controlled rear door mechanism.** Attend to **telephone**related duties which includes answering calls promptly in a professional manner, transferring calls to other Centre personnel, and operating the electronically controlled rear door mechanism.

**2.3.** Attend to the **clerical** and **financial** duties associated with reception. This includes maintaining relevant databases, and keeping accurate records of all financial transactions handled at reception such as petty cash, course deposits and other daily income.

**2.4.** Attend to the smooth running of the **booking** and post booking process for all programs, workshops/seminars and other services at the Centre as appropriate. Including attending to the registration of participants at Zoom events as required.

**2.5.** Maintain a high standard of **organisation **in filing and archiving.

**2.6. Attend to additional tasks to support the Management team as required.** Attend to additional tasks to support the **Management team**as required.

**3.** **Communication & Marketing**

**3.1.** Undertake administrative duties to support the implementation of the Centre’s communication and marketing strategy.

**3.2.** Assist with the development of the organisation’s social media channels as required by the General Manager and Co-ordinator of Operational Services.

**3.3.** Respond to social media communications as appropriate and in consultation with the General Manager and/or Co-ordinator of Operational Services.

**3.4.** Support the delivery of programmes & workshops via communication and marketing as directed by the General Manager and/or Co-ordinator of Operations Services.

**4.** **General**

**4.2.** Assist the Co-ordinator of Operational Services with duties associated with facilities management under direction of the Co-ordinator of Operational Services.

**4.3.** Attend to such other administrative duties as are consistent with the role of the Receptionist as may be reasonably requested by the Management team and/or Board of Directors.

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

**Salary**: £11.00 per hour

Expected hours: 37 pe