Boutique Manager

3 weeks ago

London, Greater London, United Kingdom Grace Loves Lace Full time

This job is brought to you by Jobs/Redefined, the UKs leading over-50s age inclusive jobs board.

Our vision is to be the most ICONIC and respected leader in the modern bridal world. Achieving this goal relies on our passionate, exceptional, and authentic high-performing team across the globe.

If youre a successful leader and interested in developing a long-term career with a global fashion leader, this Boutique Manager opportunity in our flagship London Boutique is for you

A GLL Boutique Manager:

Our Managers lead our high-performing stylist teams from the front by role modeling expected behaviors, styling brides daily alongside their team and ensuring the operational and sales performance of the showroom is meeting and exceeding expectations.

Providing brides a unique experience is our ultimate goal and you will be highly skilled in multi-tasking to ensure that this experience is delivered by yourself and the team.

This is a Full-time position (5 days per week) working consistent weekends being our busiest days.

About You:

As a team, we are professional, yet down to earth and love what we do. You must have a knack for making people feel invited, comfortable, and beautiful. There is extensive product knowledge to be learned, so your standard of commitment and work ethic is essential.

  • You must have experience in a leadership position in a sales or service environment with clientele/CRM experience beneficial.
  • You will be able to prioritize a busy workload whilst also delivering a supreme level of customer service.
  • It is expected that you will develop and nurture a range of different relationships with our customers and also the team.
Experience and Skills Required:
  • 2 - 3 years of previous experience in retail management or leadership position in a related field is required.
  • Previous experience in sales with a strong focus on customer service (luxury fashion, wedding or bridal industry is highly regarded).
  • Demonstrated experience in leading a team with the ability to train, manage performance and develop individuals to achieve their best work.
  • Ability to manage leave and roster management is essential to maintain showroom operational requirements.
  • High level of business acumen and financial decision-making ability to ensure showroom is constantly well managed and performing to KPIs.
  • Previous experience with stock management, inventory processes, and stock counts, and providing accurate recording of stock items and any issues to our Inventory team.
  • Ability to prioritize, delegate, and manage multiple tasks and projects at one time.
  • Proven track record in achieving excellent sales results and exceeding KPIs.
  • Ability to work individually and in a team to achieve targeted results.
  • Impeccable presentation and excellent written and verbal communication skills.
  • The ability to build and maintain strong relationships with our customers from the initial consultation to closing the sale.
  • The ability to learn quickly and retain information regarding new and existing styles.
  • Highest standard of attention to detail.
  • Ability to use technology to communicate with brides, process sales, and engage in social media to spread the word about our glorious brand.
  • Ability to manage and progress general housekeeping issues related to running a showroom.
  • Exceptional communication to HQ on issues and the ability to manage and resolve matters before they escalate.
  • Our peak times are the weekend so the successful candidate will be able to work a permanent roster including weekends.
  • Strong Administration, Data Entry, and general IT skills to be able to use Microsoft suite, appointment scheduling, NetSuite, and Microsoft Outlook on a daily basis.
Our Benefits:
  • This is not your average retail space, our stunning boutiques offer a peaceful yet luxurious private setting to suit our appointment-only personalized service experience
  • 30%-50% of product discounts for you, your direct family & friends*
  • A generous commission and bonus plan.
  • Company supported Employee Assistance Program.
  • Work with a passionate, and driven team that know how to work hard and have fun doing it
  • Work with a brand that holds ethical and sustainable manufacturing at its core.
  • Continued development support and learning opportunities.

All candidates must have work rights in the UK and will be required to provide two recent and relevant referees.

Grace Loves Lace has always been, and always will be, committed to providing an environment free of discrimination and harassment to our candidates, employees, customers, and suppliers. We are committed to equal opportunity and recruitment decisions are based on merit and business needs. We do not base decisions on any classifications protected by federal, state or provincial and local laws and ordinances. Reasonable adjustments are available to qualified individuals.

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