Boutique Manager, Harrods

3 weeks ago

London, Greater London, United Kingdom Richemont Full time

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder's motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

The purpose of the Boutique Manager is to meet and exceed targets by inspiring, managing and coaching the team to commercial excellence. The Boutique Manager will ensure smooth and efficient retail operations by proactively promoting the Piaget brand among clients, Harrods representatives and any other relevant stakeholder.

Key responsibilities:

Achieving and Exceeding Commercial Goals
Responsible for the store turnover and for achieving sales targets by acting everyday on sales to which they may contribute, either directly or by leading and coordinating the sales team.

  • By managing product assortment and stock effectively in order to satisfy client's demand and maximise sales opportunities
  • By managing product display and visual merchandising according to Piaget guidelines
  • By devising actions to drive traffic / foot flow to the boutique
  • By initiating client data analysis and CRM action plans, aimed at acquiring new clients, increasing the yield of existing clients, recapturing dormant clients

Monitoring and Reporting Performance
Developing and sharing an in-depth knowledge of the business within its store context and within its broader social and economic environment.

Managing Store Operations in accordance with Brand guidelines
Ensuring that store operations run efficiently and that all store procedures are perfectly followed to enable the team to perform at their very best on the shop floor.
  • Ensuring Safety and Security of people
  • Responsibility over the boutique stock (units, value and security)
  • Accurate control of cash register and all related transactions
  • Performing all administrative tasks according to procedures and within the limits of their authority level.
Acting as an Ambassador for the Brand
Representing Piaget inside and outside the boutique. Ensuring the integrity of its image by assuming the role of ambassador within Harrods, with clients and within the local retail community.

Inspiring, managing and coaching the team to success
Providing a strong sense of purpose, inspiring a cohesive team spirit and motivating the team to performance above expectations.

  • Managing and monitoring objectives and areas of responsibilities for each employee to ensure optimal sales, customer service and a smooth workflow
  • Sharing Piaget vision, strategy and prospects with team
  • Holding daily team brief sessions with management and sales team using all forms of communication available
  • Evaluating training needs (e.g. languages, sales techniques, products, service, discount policy etc) or necessary skills upgrade (e.g. cash register process, stocks…)
  • Developing a career path for each team member in order to ensure staff retention and development in the right direction
  • Providing Brand Director with salary review and performance bonus proposals
  • Daily management of the team

Contributing to specific projects and assignments
Embracing projects and assignments aimed at improving the store and driving the business forward

  • Recommending plans and implementing action plans for new product / collection launches or for other special themed initiatives
  • Developing and implementing (in collaboration with the UK CRM Manager) specific retail marketing activities to drive traffic to the store
  • Supporting and managing store and system upgrades

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Affinity with Piaget and ability to become a true Brand Ambassador
  • Good communication, networking and clienteling skills
  • Solid experience in Luxury Goods Retail with relevant management experience
  • Department store experience, preferably Harrods
  • Commercial acumen and drive for results
  • A natural, engaging leader with the ability of building strong, motivated teams

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.


• We value freedom, collegiality, loyalty, and solidarity.


• We foster empathy, curiosity, courage, humility, and integrity.


• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Brand Manager

3rd Stage – Interview with the Human Resources Manager

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