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General Manager

3 months ago

Isleworth, United Kingdom Lampton Leisure Full time
Job Advert
About the Job

As a General Manager at Isleworth Leisure Centre, you will be responsible for the day to day running of the site, which boasts a large gym with over 100 fitness stations, two studios for group exercise classes, café, a fitness pool, a lagoon pool, a health suite and spa, and outdoor courts with flood lights. You will manage the day-to-day operations of the facilities, overseeing all activities and delivering cost-effective first-class services and standards whilst ensuring the delivery of Lampton’s vision and strategy. 


Key Responsibilities include:

  • Encourage innovation and drive change within the centre to maximise profitability and customer satisfaction
  • Develop and implement the overall provision of services, operational plans, policies and programmes to ensure the centre achieves its targets and objectives
  • Implement, review and report on the Centre’s Annual Service and financial plans
  • Lead and develop an effective, cohesive centre management team to deliver on their individual and centre objectives
  • Build and sustain collaborative relationships with other organisations and customers.
  • Drive and implement the strategic and corporate decision making, to ensure the centre maximises its short-, medium- and long-term profitability 
  • Ensure the centre is properly resourced so that it is able to effectively and efficiently deliver the development plan and contractual terms and conditions
  • Implement, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the business
  • Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate, ensuring the centre fully complies with all relevant legislation and best practice
  • Ensure that appropriate standards of conduct are established and complied with at all times.  
  • Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1s
  • Ensure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Lampton’s Safeguarding policy.
  • In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies for the centre


About you

To be successful in this role, you will have:

  • Significant management experience in the leisure or hospitality sector
  • Experience of recruiting, developing and performance managing staff
  • Active affiliation with appropriate networks and organisations and ongoing community involvement
  • Clear understanding of all aspects of financial planning
  • Knowledge of health and safety and employment legislation and best practice
  • Excellent communication skills, including the ability to influence, persuade and negotiate with clients and third parties
  • Problem solving and analytical skills
  • Excellent IT skills, including Microsoft Office
  • Leadership skills, including the ability to inspire, motivate and develop the team

Education & Qualifications:First Aid at Work qualification* Pool Plant Operator qualification*H&S qualification*
*Please note, whilst these are required, full training can be provided if needed. 
In return Lampton Group will offer you 
  • Free parking at all Leisure Centre Sites
  • 22 days holiday allowance, plus bank holidays
  • Free GOLD gym membership 
  • Lampton Rewards - discounts and offers from top brands and services
  • EE rewards - 20% off phone, sim and mobile broadband
  • Enhanced Maternity and Paternity leave 
  • Pension Scheme  
  • Refer a Friend Scheme offering up £250 for each new employee referred
  • Staff wellbeing services, including access to online GP, occupational health and EAP
  • Flu Jabs   
  • Eye care vouchers and support towards glasses 
  • Cycle to work scheme 
  • Electric Car salary sacrifice scheme 

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.  About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.


About Lampton GroupThe Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.We are made up of five distinct business areas: Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.Recycle - delivering domestic refuse and commercial waste collection as well as  recycling services.Greenspace - delivering horticulture and conservation services, and parks maintenance.Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects.  Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.  Important information:This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).