Store Supervisor

5 months ago

Birmingham, United Kingdom German Doner Kebab Full time

Store Supervisor - Bull Street, Birmingham

Job Type: Full Time / 45 hours per week / 3 days in the week, 2 on weekend

Reports To: General Store Manager

Position Summary

You are the Captain of your Area. You are responsible to ensure consistency of Service standards, excellent service and maintain the cleanliness and condition of the Front of House. You are accountable in achieving the store’s sales and profit by maintaining upselling procedures and guest care. It is your responsibility to keep your people driven and create a cheerful professional working environment that will keep our Guests wanting to return to German Doner Kebab

Duties and Responsibilities

Leads Operations Excellence:

  • Oversees and manages the Front of House area at a German Doner Kebab Restaurant
  • Ensures guest service meets company standards and strong customer satisfaction is maintained
  • Respond efficiently to Guest complaints and takes appropriate action to solve the problem
  • Enforces and ensures the best quality of products possible is served
  • Organise the Front of House and supervise responsibilities to ensure both team colleagues and guests satisfaction
  • Trains and directs team members through strong well organised training to ensure great guest service
  • Appraise personnel’s performance and provide feedback to keep the team motivated and productive
  • Maintain Stock inventory for Front of House and analyse consumption
  • Monitors and ensures compliance with food safety and health & safety rules and regulations
  • Successfully promote and publicize the GDK brand
  • Nurture a positive working environment and leads by example
  • Monitor Front of House operations and initiate corrective actions
  • To be duty manager on rotation basis
  • Lead Pre- and Post-Shift rally with the Front of House team to communicate set targets, share feedback and brief the team about any business related information
  • Taking responsibility for the business performance of the front of House of a German Doner Kebab restaurant
  • To ensure the Front of House is operating according to GDK guidelines
  • Address the root cause of Front of House related Guest complaints and take action to resolve the problem
  • Ensuring that all employees at the Front of House adhere to the company uniform standards
  • Meeting and greeting guests and organising table reservations
  • Organising and supervising the shifts of dining and counterstaff
  • Maintaining high standards of quality control, hygiene, and health and safety
  • Preparing cash drawers and providing petty cash as required
  • Helping in any position of the Front of House when circumstances dictate
  • To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
  • At the end of each shift complete all necessary daily reports
  • Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
  • To perform any other duties as designated by Operations Manager due to business demands
  • Working with General Store Manager to coordinate all aspects of the Front of House
  • To monitor the stock storage areas and Front of House neat and clean at all times
  • To collaborate with the General Store Manager and the Store Team to ensure tight stock control and budgeted margins are achieved
  • To fill out daily paperwork
  • To meet and greet all customers where possible and role model exceptional guest care
  • To lead and comply with maintaining high standards of guest care
  • To support team colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
  • Ensure GDK Front of House team are always well groomed and smart ready for work
  • At all times promote and follow legal responsibilities and requirements associated with the business
  • Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance

Business Relationships Within The Restaurant:

  • Store team Colleagues
  • Restaurant Management Team
  • Guests / Delivery drivers
  • GDK personnel
  • Restaurant Franchisee

Qualifications:

A qualified candidate for the position of a Supervisor Front of House should have outstanding interactive and communication skills and possess the enthusiasm to work with colleague and team as a team player. In addition to these, the following qualities, skills, knowledge, and abilities are most sought:

  • Proven working experience as Supervisor/Duty Manager within the Food Industry
  • Demonstrated experience in guest service management
  • Extensive guest care knowledge
  • Proficiency in English
  • Computer literacy and familiarity with POS systems
  • Strong leadership, motivational and people skills
  • Financial management skills

  • Warehouse Supervisor

    5 months ago

    Birmingham, United Kingdom EWI Store Full time

    Based in the building and construction sector, we are the leading seller of external wall insulation and modern render systems in the South East. We have a large database of installers across the UK who use our systems and materials, and we now have branches throughout the South East where we sell, deliver and stock our materials. We’re looking for a...

  • Store Supervisor

    1 week ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team and ensuring that our guests receive exceptional service and have a memorable dining experience.Key Responsibilities:Lead and...

  • Store Supervisor

    1 week ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team and ensuring exceptional customer service and a positive dining experience for our guests.Key Responsibilities:Lead and manage the...

  • Store Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team and ensuring exceptional customer service standards are met.Key Responsibilities:Lead and manage the Front of House team to deliver...

  • Store Supervisor

    2 months ago

    Birmingham, United Kingdom VF Corporation Full time

    Are you looking for a chance to lead from the front and drive consumer experience in one of our stores? We’re looking for a motivated, enthusiastic Store Supervisor (full-time, perm) to join our The North Face team based in Resorts World, Birmingham . As a supervisor in our store, you will act as the vital link between store management and the...

  • Store Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Footasylum Full time

    About the Role:We are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will be responsible for overseeing the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Monitor and manage the work of retail staff to...

  • Store Supervisor

    1 week ago

    Birmingham, Birmingham, United Kingdom Footasylum Full time

    About the Role:We are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will be responsible for overseeing the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Monitor and manage the work of retail staff to...

  • Store Supervisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Footasylum Full time

    About the Role:We are seeking a highly motivated and experienced Store Supervisor to join our team at Footasylum. As a Store Supervisor, you will be responsible for overseeing the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.Key Responsibilities:Monitor and manage the work of retail staff to...

  • Store Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Footasylum Full time

    About the RoleWe are seeking a highly motivated and experienced Store Supervisor to join our dynamic team at Footasylum. As a Store Supervisor, you will play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesLead and motivate a team of sales assistants to achieve...

  • Store Supervisor

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Footasylum Full time

    About the RoleWe are seeking a highly motivated and experienced Store Supervisor to join our dynamic team at Footasylum. As a Store Supervisor, you will play a key role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesLead and motivate a team of sales assistants to achieve...

  • Store Supervisor

    1 month ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team to deliver exceptional guest service and maintain a clean and welcoming environment.Key Responsibilities:Lead the Front of House...

  • Store Supervisor

    1 month ago

    Birmingham, Birmingham, United Kingdom German Doner Kebab Full time

    Job Title: Store SupervisorJob Summary:We are seeking a highly motivated and experienced Store Supervisor to join our team at German Doner Kebab. As a Store Supervisor, you will be responsible for leading the Front of House team to deliver exceptional guest service and maintain a clean and welcoming environment.Key Responsibilities:Lead the Front of House...

  • Trade Store Supervisor

    5 months ago

    Birmingham, United Kingdom Würth-Group Full time

    Join Our Team as a Trade Counter Supervisor in Birmingham! Competitive Salary: £23,092k + Generous Bonuses (OTE: £26,565) Are you a sales enthusiast with a background in construction, tools, or automotive industries? If yes, we want you! About Us: We are the Würth Group, a global leader in industrial consumable products. Our mission is to excel in...

  • Jewellery Store Supervisor

    5 months ago

    Birmingham, United Kingdom JQB LTD Full time

    The Fine Jewellery Company & The Jewellers, part of Jewellery Quarter Bullion Limited, is seeking a dedicated and experienced Jewellery Store Supervisor to lead and support our prestigious Brand New jewellery store. This pivotal role involves driving sales, providing exceptional customer service, and guiding our sales professionals to success. If you have a...

  • Convenience Store Supervisor

    5 months ago

    Birmingham, United Kingdom Apart hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • New Store! Floor Supervisor

    5 months ago

    Birmingham, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a Floor Supervisor to join our brand new team for our store opening **in **Chelmsley Wood Shopping Centre, Solihull**! **This is a part time role **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with our ongoing...

  • New Store! Floor Supervisor

    5 months ago

    Birmingham, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for a Floor Supervisor to join our brand new team for our store opening **in One Stop Shopping Centre, Perry Barr! **This is a part time role, working 20 hours a week **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** We are one of the UK’s fastest growing retailers and, with...

  • Store Supervisor

    5 months ago

    Birmingham, United Kingdom Footasylum Full time

    **Description** We are hiring for a **Full-Time** Store Supervisor to join one of our exciting **NEW Flagship** Stores opening in the **Bullring**. You will initially join our established team in our current Bullring store, then move over to the brand new store once it opens later on in the year. You will be working directly with them to help create the...

  • Store Supervisor

    5 months ago

    Birmingham, United Kingdom Caprinos Pizza Rubery Full time

    Caprinos Pizza Rubery is a small business in Birmingham. We are professional, agile, innovative, and our goal is to Caprinos Pizza is committed to provide outstanding take-away/delivery experience to our customers. It is our goal to exceed our customers’ expectation for quality and service while paying close attention to our customer’s individual needs....

  • New Store! Replenishment Supervisor

    5 months ago

    Birmingham, United Kingdom BM Stores Full time

    **New Store Opening! We are currentl**y recruiting for a Replenishment Supervisor to join our new team **in **Chelmsley Wood Shopping Centre, Solihull**!** **This is a brand new store and we are looking for colleagues to join the team on a permanent basis. **This is a part time role, **and will require the flexibility to work shifts in the daytime, evenings...