Customer Service Advisor

2 weeks ago

Bangor, United Kingdom Teleperformance Full time

 

 

 

Customer Service Representative - NHSBTInbound

 On Site, Bangor,Northern Ireland role handling inbound calls fromthe UK general public, you will be working as part of a highlyengaged and compassionate team that represents and supports the NHSBlood and TransplantService 

JobOverview

  • Start Date: 14th October2024
  • Shifts:Full time 40 hours per week, full flexibility requiredMonday to Sunday 7am -11pm
  • Salary:£23,795 perannum
  • Location: On site - Teleperformance UKBangor, NorthernIreland site
  • Training Duration:11 days Monday to Friday 9am to 5:30pm, full attendancerequired 
  • Contract:Permanent
 Benefits of being a Customer ServiceRepresentative 
  • On-linerecruitment process, with potential job offer within 24 hours andfully paid training
  • 28 days’holiday (including bank holidays), increasing to 30 days followingyour 1-year serviceanniversary
  • Lifestyle Benefits programme – featuring thousands ofdiscounts, special offers and exclusive employee deals from manyretailer partners and also free wellness, kids, and learning classes throughour own Community Online Academy.
  • Refer& Earn Scheme – earn up to £900 for referring a friend to workfor TP And £300 for your friendtoo
  • Employee welfare supportwith free access to our Mental Health Employee Assistanceprogramme, available 24 hours/365 days’ year and our InteractiveHealth and Wellbeing Hub
  • LifeAssurance Cover & PensionScheme
  • Length of Service andmonthly recognitionawards
  • Opportunities for careerdevelopment and progression
Skills needed to be a Customer ServiceRepresentativeWe are looking for the followingskills andattributes:
  • Strongverbal and written skills with the ability to show attention todetail
  • Ability to establishcollaborative customer relationships in a fast-pacedenvironment.
  • A goodattitude and the ability to interact with lots of differentpeople.
  • Professional and friendlytelephone manner
  • CustomerService experience
  • Experience of working in a target driven environment toa high standard.
  • PCskills, and the ability to navigate multiple systems competently,with ease.
  • A goodconsistent typing speed
  • Takeownership of situations with positivity, resilience, and adedicated approach to providing serviceexcellence.
  • Able towork within a fast paced, engagingenvironment
  •  
Day to day responsibilities of the Customer ServiceRepresentative 
  • You willhave the desire to help all callers providing accurate informationto the UK Blood donor base, resolving customer inquiries with speedand precision as well as booking in blood donationappointments
  • You willbe self-motivated and have passion for assisting others to savelives and should have a real desire to understand, and the abilityto deal with,  complex lifeexperiences. 
  • Deliver aservice where patience, empathy and building rapport arecentral
  • Managedatabases, tools, applications and operating systems and createclear notes on customers’ accounts with relevant details and complywith company policies and practicesUpdate your knowledge throughthe associated guidelines and procedures and comply withcompany policies and practicesStrive to achieve first callresolution

 

#Priority

 

tomer Service Representative, Customer ServiceRepresentative, Customer Service Representative, Customer ServiceRepresentative, Customer ServiceRepresentative

Customer Service Advisor, Customer Service Advisor,Customer Service Advisor, Customer Service Advisor, CustomerService Advisor



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