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Guest Service Supervisor

3 months ago


Middlesbrough, United Kingdom RBH Hospitality Management Full time

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

A DAY IN THE LIFE OF A GUEST SERVICE SUPERVISOR AT HOLIDAY INN EXPRESS MIDDLESBROUGH - CENTRE SQUARE

What you'll be doing...

Reporting to the Guest Service Managers, you can expect your working day to include the following. 

Supporting all areas of Guest Services, from Reception to the bar and also the hotel's kitchen.  As Guest Service Supervisor you will support the hotel's Guest Service Assistants in providing True Hospitality for all of our guests, along with supporting the hotel's Guest Service Managers drive performance and Guest Satisfaction. 

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Supervisor, you will need the following qualities and skills. 

Personal motivation, flexible and willing to work shifts, a real team player and have a love for Hospitality

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... 

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com. 

#LifeatRBH